Nataly Brizuela

• Delivered exceptional service to an average of 200 guests per event, achieving high positive feedback ratings for customer interactions and effectively escalating concerns to ensure swift resolution.
• Operated the cash register with a 100% accuracy rate in recording transactions, managing up to $3,000 in daily sales and reducing transaction errors.
• Set up event facilities and equipment for over 5 events monthly, ensuring 100% readiness and organization of supplies which contributed to an increase in event setup efficiency.
• Welcomed and seated up to 200 guests per event, checked invitations, and ensured proper seating arrangements, enhancing guest satisfaction based on customer surveys and reviews.
• Performed general cleaning of venue spaces before, during, and after events, maintaining a cleanliness standard that contributed to an increase in venue rental bookings.

• Enhanced Language proficiency & achieved an intermediate to advanced level in the English language among 100 young adults over a 4-10 week period, as measured by pre- and post-course assessments.
• Tailored lesson plans by adapting & executing over 300 lesson plans, incorporating diverse teaching methods that resulted in a 100% increase in student engagement & boost in overall language proficiency test scores.
• Created a supportive classroom environment by developing an open & comfortable atmosphere that increased student participation & material coherence as evidenced by student feedback & participation records.
• Collaborated with numerous colleagues to coordinate curriculum alignment & ensure program coherence.
• Provided constructive feedback & individualized support to facilitate continuous improvement in students language abilities.
• Fostered a culturally inclusive environment that improved students' cultural competency by 100% based on post-course evaluations.

• Welcomed and assisted an average of 50 patients daily, resulting in an increase in patient satisfaction based on feedback surveys.
• Provided Spanish interpretation services for over 100 patients and 10 healthcare providers monthly, reducing miscommunication errors and improving communication accuracy.
• Managed scheduling for up to 40 patients per day, optimized clinic efficiency by reducing patient wait times, and increased appointment adherence.
• Verified insurance coverage and processed claims for approximately 150 patients per week, reducing claim denial rates.
• Maintained and updated patient records in compliance with HIPAA regulations using EMR systems which resulted in a 100% compliance rate in annual audits.
• Addressed and resolved patient inquiries, concerns, and complaints with a high-resolution rate within 24 hours, enhancing overall patient experience.
• Worked with a team of healthcare professionals to coordinate patient care which contributed to an improvement in overall patient care coordination metrics.
• Educated patients on clinic services, procedures, and follow-up instructions which lead to an increase in patient understanding and adherence to medical recommendations.

• Enhanced internal and external customer experiences, leading to an increase in customer satisfaction and a rise in positive customer feedback based on customer surveys.
• Successfully promoted credit and loyalty programs during customer interactions, resulting in a 20% increase in program sign-ups and a 10% boost in overall sales.
• Helped customers understand return policies and processed returns efficiently. achieving a higher accuracy rate in transactions and reducing return processing time and errors.
• Managed a team of 10 associates at the front of the store, improving customer service response time and increasing team productivity through effective leadership training.
• Handled escalated complaints and implemented solutions, resolving 90% of issues within 24 hours and maintaining a high customer satisfaction rate with issue resolution.
• Oversaw front register operations and maintained high service standards. achieving a 99% accuracy rate in cash handling and a decrease in transaction time, which contributed to a smoother customer experience.
• Actively participated in training new associates, leading to an improvement in customer service skills and a reduction in training time.

• Answered an average of 50 calls daily on Briggs and Stratton's customer service line, providing technical support that resulted in a reduction in unresolved technical issues.
• Assisted troubleshooting small engine problems, achieving a 90% first-call resolution rate and improving overall customer satisfaction.
• Implemented forward-thinking strategies to address customer needs, leading to an increase in positive feedback scores and a reduction in repeat complaints.
• Answered customer calls within an average of 10 seconds, reducing on-hold wait times and enhancing the overall customer experience.
• Managed a high volume of customer calls with minimal wait times, handling up to 100 calls per shift and maintaining a high rate of call resolution within the first interaction
• Collected and analyzed customer feedback to identify areas for improvement, resulting in an enhancement in the overall customer experience and service quality.
• Checked store systems for merchandise availability and assisted customers in placing orders, achieving high accuracy rates in order processing and reducing order fulfillment times.