Nataly Brocks

• Supervise daily operations of high-value residences, ensuring pristine environments and seamless functionality.

• • Coordinate household staff and oversee cleaning, organization, and upkeep to luxury standards.

• Manage event preparation, from décor design to guest accommodations, ensuring flawless execution.

• Handle client needs with utmost discretion, professionalism, and confidentiality.

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.

Provided meticulous cleaning and organizational services for multiple high-end homes.

• Maintained high-value furnishings, luxury finishes, and delicate materials with precision and care.

• Prepared homes for special events and guest stays, ensuring pristine environments and welcoming atmospheres.

• Conducted inventory management, restocking supplies, and liaising with vendors as needed.

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Provided high-quality customer service in a refined dining setting.

• Ensured the cleanliness and orderliness of front-of-house areas to enhance the guest experience.

• Supported special events and private dining services with a focus on excellence.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Held sales coaching sessions.