Nataly Carvajal

- Produced elevated marketing materials, including refined digital campaigns, premium flyers, and high quality promotional videos to enhance brand presence and drive business growth.

- Engaged with clients both online and in person, delivering polished service guidance, anticipating needs, and professionally promoting upgrades and premium offerings.

- Managed high volume front desk communication with exceptional professionalism, handling calls, emails, and client messaging while maintaining accuracy and brand-aligned services.

- Developed and executed strategic weekly content calendars, ensuring timely marketing rollouts, consistent branding, and streamlined coordination across multiple platforms.

- Delivered high level hospitality and client services within a world renowned destination, creating elevated, memorable experiences for a diverse, international clientele.

- Provided personalized VIP care by escorting high profile guests and private groups to curated experiences, ensuring discretion, comfort, and seamless service.

- Supported daily operations through strategic crowd flow managment, guest communications, and consistent adherence to safety and brand standards in a fast paced environemnt.

- Trained and coached new team members on service protocols, technology systems, and guest interaction standards. contributing to improved team efficiency.

- Scheduled events, meetings, and facility usage with internal coordinators, sports teams, and outside groups to ensure smooth operational flow.

- Coordinated tours for prospective residents and external visitors, presenting community amenities with a professional-driven approach.

- Maintained accurate resident records, reservation logs, and administrative documentation to support smooth daily operations, and efficient communication.

- Handled a high volume of communication including calls, emails, and online requests while delivering assistance to residents and guests.