Nataly De La Torre

• Collaborated closely with managers, directors, and partners to develop effective engagement strategies, contributing to successful client relationships and business growth.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Managed and supported a diverse portfolio of clients as part of global expatriate services team, ensuring exceptional service delivery and client satisfaction.
• Demonstrated strong organizational skills by efficiently tracking and managing home and host country tax returns and expatriate documents through BDO's global portal, facilitating seamless exchange of information between stakeholders.
• Assisted in the preparation of 1000+ engagement letters, including Statements of Works (SOW), Master Service Agreements (MSA), and consent forms, ensuring accurate and comprehensive documentation in compliance with regulatory requirements.

• Assessed existing office procedures, identifying areas for improvement and implementing streamlined processes that significantly increased productivity and efficiency.
• Proactively responded to client and vendor inquires through email and telephone, delivering prompt and accurate information to

ensure exceptional customer satisfaction and foster strong business relationships.

• Oversaw invoicing and billing functions, managing processes to achieve consistent and accurate payments, minimizing errors, and enhancing financial operations.
• Efficiently managed Outlook calendars, skillfully coordinating and scheduling meetings, appointments, conference calls, and travel arrangements, optimizing time management and facilitating seamless communication among team members and stakeholders.

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Verified employment eligibility and conducted I-9 verifications.
• Handled and organized more than 3,000 employee active/terminated files.