Nataly Felix Chavez
Fontana,CA
Summary
Dedicated office supervisor with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Supervisor
RC Endodontics
09.2023 - Current
- Coordinated training programs for new employees, enhancing onboarding experience.
- Implemented process improvements that streamlined administrative workflows.
- Coordinated treatment plans for patients
- Gathered insurance information and corresponded with insurance companies
- Corresponded with insurances for payments
- Submitted insurance payments and adjusted claims
- Managed scheduling and resource allocation to optimize team performance.
- Supervised front office staff, ensuring adherence to operational procedures and service standards.
- Coordinated guest check-in/check-out processes, enhancing overall customer satisfaction.
- Managed scheduling and staff assignments, optimizing workflow efficiency and coverage.
- Resolved guest complaints promptly, maintaining high levels of service quality and retention.
Secretary / Personal Assistant
Diesel Mechanic Services
08.2021 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Manager
RightLites
11.2019 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Crew Member
Little Caesar’s
05.2019 - 09.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Gender Studies
University of California, Riverside
Riverside, CAFontana A. B. Miller High School
Fontana, CA05.2020
Skills
- Reception Functions
- Complex Problem-Solving
- Document and File Management
- Administrative Procedures
- Filing Experience
- Computers and Technology
- Verbal and Written Communication
- Administering Payroll
- Google Docs
- Reading Comprehension
- Time Management
- Email Correspondence
- Cash Drawer Management
- Multitasking and Time Management
- Dictation
- Electronic and Paper Filing
- Customer Relations and Communications
- Organize Files
- Vendor Relations Skills
- Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Skills
- Schedule Management
- Keyboarding Skills
- Bilingual in Spanish and English
- Managing Purchasing Activities
- Running Errands
- Digital File Management
- Order Placement
- Inventory Purchasing
- Staff Orientation and Training
- Confidentiality Understanding
Education
true
Certification
CPR Certified
Seal of Bi-literacy of the State of California
Timeline
Office Supervisor
RC Endodontics
09.2023 - Current
Secretary / Personal Assistant
Diesel Mechanic Services
08.2021 - Current
Manager
RightLites
11.2019 - 12.2020
Crew Member
Little Caesar’s
05.2019 - 09.2019
Bachelor of Science - Gender Studies
University of California, Riverside
Fontana A. B. Miller High School