Nataly Gomez
La Marque,TX
Summary
Accomplished Supervisor at Moody Gardens Aquarium, adept in operations and staff management. Excelled in process improvement, achieving significant efficiency gains. Proven track record in inventory control and training, enhancing team productivity and customer satisfaction. Skilled in schedule development and business development, demonstrating a goal-oriented approach with a blend of strong analytical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Supervisor
Moody Gardens Aquarium
11.2021 - Current
- Directed and supervised team of 15 employees in daily Supervisor operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Organized special events such as company picnics or holiday parties for employees
- Coordinated employee schedules according to shift changes and availability.
- Worked closely with human resources to support employee management and organizational planning.
Cashier
Moody Gardens Aquarium
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Odyssey Academy
2412 61st St, Galveston, TX 7755105.2024
Associate of Science - Nurse
Galveston College
4015 Ave Q Galveston, TX 77550 Galveston College05.2028
Skills
- Operations
- Process Improvement
- Schedule Development
- Business Development
- Staff Management
- Inventory Control
- Training and mentoring
- Goal-Oriented
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor
Moody Gardens Aquarium
11.2021 - Current
Cashier
Moody Gardens Aquarium
06.2021 - 11.2021
High School Diploma -
Odyssey Academy
Associate of Science - Nurse
Galveston College
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