Nataly Graham
Tallahassee,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Substitute Teacher, K-12
LiFT Academy
08.2022 - 05.2024
- Provided instruction for students in core subject areas.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Organized lesson plans using teaching software for long-term interim assignments.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Worked with principal's office on disciplinary and safety issues.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Teacher's Assistant
LiFT Academy
07.2020 - 07.2022
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing 15 students in recess environments.
Front Desk Medical Assistant
All Children's Hospital, Hematology/Oncology
06.2002 - 06.2003
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Entered procedure codes and diagnosis codes into medical billing software.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Answered phone calls and messages for 2-physicians Hematology/Oncology medical facility, scheduling appointments, and handling patient inquiries
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
Education
Master of Arts - Mental Health Counseling
University of Central Florida
Orlando, FL12.2008
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2001
Associate of Arts - Psychology
St.Petersburg Junior College
St. Petersburg, FL12.1999
Skills
- Completing Insurance Forms
- Explaining Procedures to Patients
- Assisting with Physical Exams
- Clerical Support
- Deductible Collection
- Records Transfers
- Customer Service
- Referral Verification
Skills
- Excellent Telephone Demeanor
- Insurance Authorization
- Electronic Medical Record
Education
St. Petersburg, FL,Tampa, FL,Orlando, FL
Contact
Kenneth City, FL 33709
Timeline
Substitute Teacher, K-12
LiFT Academy
08.2022 - 05.2024
Teacher's Assistant
LiFT Academy
07.2020 - 07.2022
Front Desk Medical Assistant
All Children's Hospital, Hematology/Oncology
06.2002 - 06.2003
Bachelor of Arts - Psychology
University of South Florida
Master of Arts - Mental Health Counseling
University of Central Florida
Associate of Arts - Psychology
St.Petersburg Junior College
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