Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Nataly Guerra

Pembroke Pines,FL

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills. Ready to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Holds quality and teamwork in high esteem

Overview

4
4
years of professional experience

Work History

Fulfillment Associate

Macy's
09.2023 - 01.2024
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Completed workload in a timely manner and assisted coworkers when finished.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Trained new associates on basic and advanced shipment procedures.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
  • Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Family Babysitter

Self-employed
01.2020 - 08.2023
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
  • Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Helped children learn how to complete small chores appropriate for age level.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted older kids with homework, school projects and chores.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children basic life skills, manners and personal hygiene.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Promoted language development skills through reading and storytelling.
  • Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.

Team Member

Mr. Fries Man
11.2022 - 02.2023
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
  • Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
  • Assisted in inventory management, conducting regular stock checks, and ordering necessary supplies to maintain optimal stock levels for uninterrupted service.
  • Cleaned and organized kitchen, dining and service areas.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Processed orders on POS system and accepted cash and charge payments.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Provided coaching and mentoring to employees.

Education

High School Diploma -

Mcarthur High School
Hollywood, FL
06.2023

Skills

  • Fluent in Spanish
  • Flexible Schedule
  • Team Leadership
  • Teamwork Abilities
  • Time Management
  • Analytical Thinking
  • Database Maintenance
  • Light Housekeeping
  • Multitasking abilities
  • Effective communication
  • First aid knowledge
  • Child safety expertise
  • Cooking
  • Problem-Solving
  • Computer Use
  • Cash Handling
  • Customer Assistance
  • Cleaning and Sanitizing
  • Teamwork and Collaboration
  • Training and Mentoring

Languages

Spanish
Professional Working

Timeline

Fulfillment Associate

Macy's
09.2023 - 01.2024

Team Member

Mr. Fries Man
11.2022 - 02.2023

Family Babysitter

Self-employed
01.2020 - 08.2023

High School Diploma -

Mcarthur High School

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Nataly Guerra