Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataly Hernandez

Sun Valley,NV

Summary

Dynamic professional with a proven track record at Smith Power Products, excelling in customer service and accounts receivable. Demonstrated strong organizational skills and problem-solving abilities, optimizing cash flow management and enhancing office efficiency. Adept at using Microsoft Office for financial documentation, while maintaining a calm demeanor under pressure.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Receptionist, Accounts Receivable, Payroll

Smith Power Products
Sparks, Nevada
09.2023 - Current
  • Managed incoming calls and greeted visitors, providing excellent customer service.
  • Assisted in processing accounts receivable transactions accurately and timely.
  • Maintained organized filing system for financial documents and client records.
  • Supported daily office operations by scheduling appointments and coordinating meetings.
  • Prepared invoices and statements, ensuring clarity and accuracy in communication.
  • Managed incoming calls with professionalism, directing inquiries to relevant departments.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
  • Organized office documents and files, maintaining a clean workspace for optimal productivity.
  • Optimized cash flow management by accurately recording payments received from clients.
  • Maintained employee records in payroll system, updating information related to benefits and deductions.
  • Resolved payroll discrepancies quickly and successfully.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Created comprehensive sales enablement tools that equipped our team with the necessary resources to excel in their roles.
  • Used Excel to create and manage budgets, balance sheets and other related financial statements.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Greeted and assisted visitors, ensuring a welcoming environment and smooth front desk operations.

Supervisor

Pizza Plus Inc
08.2016 - 08.2023
  • Supervised daily operations to ensure team efficiency and adherence to safety protocols.
  • Trained new staff on operational procedures and company policies.
  • Supervised daily operations to ensure efficient workflow and high customer satisfaction.
  • Monitored inventory levels, coordinating with suppliers for timely restocks.
  • Implemented process improvements that enhanced workflow and reduced downtime.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Resolved customer inquiries, ensuring high levels of satisfaction through effective communication.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Trained newly hired employees on routine tasks and customer service.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.

Picker

Pitney Bowes
04.2019 - 12.2019
  • Operated handheld scanners to accurately track inventory and fulfill orders efficiently.
  • Operated cherry picker safely to fulfill order picking requirements.
  • Loaded and unloaded trucks effectively using the cherry picker, preventing damage to products during transportation.
  • Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
  • Supported warehouse operations by performing additional tasks such as packing orders or managing inventory when needed.

Picker Packer

Trademark Productions
01.2018 - 11.2018
  • Operated material handling equipment to efficiently transport goods within warehouse.
  • Conducted quality checks on incoming and outgoing shipments, ensuring accuracy and compliance with standards.
  • Organized inventory in designated storage areas, facilitating quick access and retrieval of products.
  • Implemented best practices for packaging processes, minimizing damage during transit and storage.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.

Education

High School Diploma -

Hug High School
Reno, NV
06.2015

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Data inputting
  • Mail handling
  • Multi-line telephone operation
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset
  • Information protection
  • Document control
  • Meeting preparation
  • Spreadsheet tracking
  • Project coordination
  • Expense reporting
  • Front desk operations
  • Calm demeanor
  • Multi-line telephone skills
  • Positive and professional
  • Customer service
  • Problem-solving
  • Microsoft office
  • Payment processing
  • Billing and invoicing
  • Records maintenance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist, Accounts Receivable, Payroll

Smith Power Products
09.2023 - Current

Picker

Pitney Bowes
04.2019 - 12.2019

Picker Packer

Trademark Productions
01.2018 - 11.2018

Supervisor

Pizza Plus Inc
08.2016 - 08.2023

High School Diploma -

Hug High School

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