Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nataly Irias

Nataly Irias

Charlotte,NC

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Client Service Representative

TIAA Financial Services
12.2024 - 06.2025
  • Assisted clients with inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Utilized CRM software to manage client interactions and maintain updated records.
  • Resolved client issues effectively, contributing to a positive service experience.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Barista Trainer

Starbucks
08.2023 - 11.2024
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Developed engaging training materials to enhance learning and retention among staff.
  • Assisted in creating workflow processes that streamlined beverage preparation during peak hours.
  • Conducted regular training sessions to ensure adherence to food safety and hygiene practices.

Sales Associate

Home Depot
11.2022 - 08.2023
  • Assisted customers in finding suitable products, enhancing shopping experience.
  • Executed sales transactions efficiently, ensuring accurate processing.
  • Maintained organized and visually appealing merchandise displays.
  • Adapted to new sales technologies and systems quickly.

Researcher

Fairchild Botanical Garden
10.2021 - 11.2022
  • Conducted literature reviews to gather relevant data and inform research projects.
  • Analyzed qualitative and quantitative data to support project findings and recommendations.
  • Developed research methodologies in collaboration with cross-functional teams to enhance study effectiveness.
  • Evaluated existing protocols, proposing improvements that increased operational efficiency within the research team.

Chaperon

The Little Fram
10.2019 - 10.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Biology

BioTech Richmond Heights
15015 SW 102nd Ave, Miami, FL 33176
01-2023

Skills

  • Customer support
  • Call center experience
  • Client relations
  • File management
  • System documentation
  • Database management
  • Sales strategies
  • Client profile building
  • Teamwork and collaboration
  • Data entry
  • Microsoft office
  • Computer skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Japanese
Full Professional

Timeline

Client Service Representative

TIAA Financial Services
12.2024 - 06.2025

Barista Trainer

Starbucks
08.2023 - 11.2024

Sales Associate

Home Depot
11.2022 - 08.2023

Researcher

Fairchild Botanical Garden
10.2021 - 11.2022

Chaperon

The Little Fram
10.2019 - 10.2021

Biology

BioTech Richmond Heights

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