Nataly Machado
Miami,FL
Summary
Customer Service Professional delivering exceptional support and building strong client relationships across diverse industries. Skilled in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty. Proven ability to work in fast-paced environments, manage multiple priorities, and consistently exceed performance targets. Committed to creating positive experiences that enhance brand reputation and customer retention.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Alorica
09.2024 - Current
- Managed high-volume call traffic while maintaining quality assurance standards in communication.
- Responded to patient inquiries, providing accurate information regarding services and insurance options.
- Assisted in resolving billing disputes, ensuring timely follow-up and customer satisfaction.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Driver/Delivery Driver
Uber Eats / Uber
01.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Representative
Miami Casino
01.2022 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Credit Processing Associate
Build Worth Strategies
11.2017 - 03.2023
- Contributed to continuous improvement initiatives by providing constructive feedback based on personal experience and observations regarding departmental operations.
- Demonstrated flexibility in adapting quickly to changes in company policies and procedures, ensuring a seamless transition for both staff and clients.
- Accepted, documented and issued receipts for payments made over phone and online.
- Calculated, prepared and issued bills, invoices, account statements, and other financial statements according to established procedures.
Office Clerk/Security Guard
Bald Eagle Security
08.2013 - 11.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
Excel High School
Miami, FL05-2022
Skills
- Payment processing
- Paperwork processing
- Call handling
- Scheduling
- Customer service
- Call center experience
- Microsoft PowerPoint
- Inbound call answering
- Organization and recordkeeping
- Multitasking and organization
- Data entry
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Haitian creole
Professional Working
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Timeline
Member Service Representative
Alorica
09.2024 - Current
Customer Representative
Miami Casino
01.2022 - 09.2024
Driver/Delivery Driver
Uber Eats / Uber
01.2018 - Current
Credit Processing Associate
Build Worth Strategies
11.2017 - 03.2023
Office Clerk/Security Guard
Bald Eagle Security
08.2013 - 11.2017
High School Diploma -
Excel High School