Nataly Martinez
Philadelphia,PA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Nursing Student
Saunders House
100 Lancaster Ave, Wynnewood, PA 19096
01.2024 - 05.2024
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Participated in skills lab simulations to further develop nursing skills.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Cleaned and treated wounds to avoid infection and provide protection.
- Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
- Effectively communicated with diverse populations of patients using active listening skills and empathy to build rapport during interactions.
- Collaborated with other health care professionals to establish optimal patient care.
- Monitored patient health status to detect changes and unusual patterns and report to medical staff.
Sales Associates
Primark
King Of Prussia, PA
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Psychology
La Salle University
Philadelphia, PA05-2026
Bachelor of Science - Nursing
Drexel University
Philadelphia, PA05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Nursing Student
Saunders House
01.2024 - 05.2024
Sales Associates
Primark
11.2021 - 02.2022
Bachelor of Arts - Psychology
La Salle University
Bachelor of Science - Nursing
Drexel University