Nataly Mendez
Highland,California
Summary
Accountable individual with strong leadership skills and adherence to company policies and procedures. Communicate clearly and concisely in English and Spanish with team members while retaining composure during stressful situations. Professionally trained in Microsoft Office suite, Management and Business Administration, and Business Finance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Recognize and understand Standard Operating Procedures (SOPs) to reduce the risk and improve safety of others by setting high standards and continuously striving to meet the company’s goals.
Overview
20
20
years of professional experience
Work History
Counselor
Inland Empire Job Corps Center
02.2021 - Current
- Years of experience in Case Management
- Manage a caseload of over 50 students, ages 16 to 25
- Complete Social Intake of new students within 48 hours of enrollment
- Send appropriate referrals to Health and Wellness and other departments
- Conduct events to maintain a positive company culture
- Member of the Equal Employment Opportunity Committee
- Facilitate information regarding Healthy Living and Wellness
- Connect students with community resources
- Work closely with other staff to provide student support services
- Meet with students regularly to monitor performance, class schedules, and assess needs
- Review Evaluation of Student Performance
- Coordinate Performance Improvement Plans (PIPs) meetings with management staff
- Provide intensive Counseling Services during Career Preparation/Development
- Maintain confidentiality of students and protect Personal Identifiable Information
- Follow a Case Note standard system (Reason, Action, Plan)
- Conduct Group Counseling Sessions in support of student’s individual/professional growth
- Assign and complete tasks for Pathway Achievement Record/Career Plan
- Maintain communication with students and assigned staff following SOPs
- Adhere to Job Corps Policy and Requirements Handbook
Career Transition Specialist
Inland Empire Job Corps Center
01.2014 - 02.2021
- Coordinated and hosted job fairs, workshops, and other events
- Performed presentations to students and hiring managers
- Worked closely with other Job Corps’ staff to provide student support services
- Maintained office files and students’ records
- Researched student’s files to track and trend students’ development and achievements
- Monitored students’ case status to coach and support accordingly
- Delivered career transition services to current and graduate students
- Placed students in school, military, employment, and/or other training programs
- Managed students’ placement and documented case files appropriately
- Tracked students’ case status for 12 months after program completion
- Updated students’ data according to initial placement and further assistance provided
- Developed linkages with county, city, and other public and private human service agencies
- Maintained accountability of staff, students, and property adhering to safety practices
Supervisor and Instructor
Conafe Educational Program
06.2003 - 05.2005
- Managed a team of eight employees
- Trained and supervised 6 to 8 instructors
- Encouraged and demonstrated coaching/leadership skills
- Developed and implemented new teaching strategies
- Coordinated teaching activities such as lesson plans
- Maintained record of instructors’ performance and students’ progress
Education
Master of Public Administration (MPA) - Cybersecurity
California State University
5.2021
Bachelor of Arts (BA) - Psychology
California State University San Bernardino
03.2013
Certificate in Gerontology - undefined
California State University
12.2011
Skills
- Database Management
- Community Resources and Education
- Client Needs Assessment
- Strong Public Speaker
- Individual and Group Counseling
- Psychology
- Coping Methods
- Intake Assessment
- Outreach Programming
- Superior Communication Skills
- Behavior Management Techniques
- Daily Living Activities Educator
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Counselor
Inland Empire Job Corps Center
02.2021 - Current
Career Transition Specialist
Inland Empire Job Corps Center
01.2014 - 02.2021
Supervisor and Instructor
Conafe Educational Program
06.2003 - 05.2005
Master of Public Administration (MPA) - Cybersecurity
California State University
Bachelor of Arts (BA) - Psychology
California State University San Bernardino
Certificate in Gerontology - undefined
California State University
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