Nataly Patiño
Kanab,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Knowledgeable Call Center Representative with experience assisting health sector customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Teleperformance
09.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Administrative Assistant
T.Valora Integral SAS
07.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Technical - Secretary
Centro Educarivo De Sistemas COMPUCEC
Medellín, Colombia08.2013
Food Protection Manager - Food Protection Manager
The Always Food Safe Company
Fredonia, AZ08.2023
Skills
- Inbound Customer Calls
- Quality Control
- Payment Processing
- Quality Assurance
- Information Updates
- Issue Resolution
- Cash Register Operations
- Microsoft Dynamics
- Google Docs
- Data Entry Documentation
- Mail Management
- Excel Spreadsheets
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Call Center Agent
Teleperformance
09.2022 - 04.2023
Administrative Assistant
T.Valora Integral SAS
07.2021 - 04.2022
Technical - Secretary
Centro Educarivo De Sistemas COMPUCEC
Food Protection Manager - Food Protection Manager
The Always Food Safe Company
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