Nataly Perkins
Cleveland,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrated adeptness in verbal communication and meticulous attention to financial transactions, ensuring seamless administrative support and customer engagement.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Lake June Scrap Metals
02.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Server Shift Leader
Moxies Grill
01.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Texas Roadhouse
06.2013 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Art Education
University of North Texas
Denton, TXBusiness Administration And Management
Trinity Valley Community College
Terrell, TXHigh School Diploma -
Crandall High School
Crandall, TX2012
Skills
- Verbal Communication
- Schedule Management
- Telephone Reception
- Inventory Management
- Billing and Invoicing
- File Organization
- Document Scanning
- Customer Engagement
- Relationship Building
Timeline
Office Administrative Assistant
Lake June Scrap Metals
02.2020 - 06.2022
Server Shift Leader
Moxies Grill
01.2016 - 03.2020
Server
Texas Roadhouse
06.2013 - 01.2017
Art Education
University of North Texas
Business Administration And Management
Trinity Valley Community College
High School Diploma -
Crandall High School
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