Nataly Ramirez
Pflugerville,TX
Summary
Motivated Patient Service Specialist with experience in fast-paced, team-based environment. Driven to obtain a career in a growing, thriving healthcare facility that will allow me to utilize my skills, providing the best possible patient care, with potential for advancement and growth.
Overview
8
8
years of professional experience
Work History
Medical Office Specialist
Brushy Creek Family Physicians
01.2019 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Maintain a clean reception area to promote a positive and professional environment for patients.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Receive, record and filed medical payments by check, cash and credit card.
- Gather forms and copy insurance cards to collect patient information for billing and insurance filing.
- Answer telephone calls to offer office information, answer questions and direct calls to staff.
- Receive, record and addressed incoming and outgoing communication via telephone,email, and fax.
- Answer multi-line phone system and greet callers enthusiastically.
- Assist our referral coordinator when needed, by submitting, approving, and faxing the referrals to specialists.
- Assist with evaluating individual and organizational performance to ensure training meets business needs and improves performance.
Experience Patient Service Specialist
NextCare Urgent Care
10.2015 - 12.2018
- Performs all front office duties corresponding to the appropriate Skills Competency Checklist
- Obtains data from the patient and inputs information into E-Practice Management System
- Verify medical insurance and collect appropriate copays, coinsurance, or deductible amounts
- Offer Nextcare Medical Discount Plans to un-insured patients
- Monitor the flow of patients, including placing patients into a room if needed
- Completes all necessary forms for registration to assure proper reimbursement from payors
- Prepares daily deposits, reconciliation, and daily statistical information
- Keep patients safe and comfortable, informed of waiting times
- Ensure that the waiting room and restrooms are clean
- Answer telephone calls utilizing quality customer service skills.
- Trained and mentored new hires while improving team morale and customer service.
Education
High School Diploma -
Pflugerville High School
Skills
- Great Organization Skills
- Detail Oriented
- Excellent Customer Services
- Able To Work Under Pressure
- Ability To Manage Multiple Responsibilities At Once
- Great Work Ethics
Timeline
Medical Office Specialist
Brushy Creek Family Physicians
01.2019 - Current
Experience Patient Service Specialist
NextCare Urgent Care
10.2015 - 12.2018
High School Diploma -
Pflugerville High School
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