Nataly Rivera

Inside Sales -

• Managed customer accounts by providing solutions to any issues or concerns they may have had.
• Identified and qualified sales leads generated from various sources, including inbound inquiries, outbound calls, and marketing campaigns.
• Initiated contact with potential customers to present products or services, answer questions, and provide relevant information.
• Built and maintained strong relationships with customers to foster repeat business and referrals.
• Managed and updated sales pipeline with CRM (NetSuite) system with accurate and up-to-date information
• Worked closely with the sales team, marketing team, and other departments to coordinate sales efforts, resolve customer issues, and achieve overall company goals.

Billing Specialist ( Best Buy Channel) -

• Prepared and generated accurate invoices based on customer orders
• Reviewed invoices for accuracy, ensuring all billing details, such as quantities, prices, discounts, are correct.
• Responded to customer inquiries regarding billing matters, including invoice inquiries, payment terms, and account balances.
• Address and resolve billing discrepancies or disputes promptly by investigating issues and communicating with customers or internal departments.

Order Processor (Team Lead) -

• Efficiently processed daily incoming orders from customers via phone, email, or online platforms.
• Successfully identified and resolved data entry errors, resulting in improved data accuracy
• Maintained production schedules in order to ensure that all company goals are achieved and that deadlines are met.
• Handled customers inquiries or issues related to orders, such as delivery delays, damaged items, or order cancellations, and work to resolve them promptly.
• Communicated order status updates and tracking information to customers as required.

• Conducted regular cycle counts and audits to ensure inventory accuracy and compliance with company standards.
• Collaborated with purchasing and logistics teams to optimize inventory levels and minimize stockouts.
• Utilized inventory management software to track inventory movements, monitor stock levels, and generate reports.
• Resolved inventory-related issues and discrepancies promptly to prevent disruptions to operations.
• Implemented process improvements that enhanced efficiency and reduced turnaround time for inventory handling.

• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Maintained records of customer interactions, transactions, comments and complaints.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Maintained accurate records of customer interactions for future reference.