Nataly Rodriguez
Leasing Consultant
Lanham,MD
Summary
Experienced Leasing Consultant with abilities in effectively communicating with tenants, relationship building, and promptly resolving resident concerns. Fluent in both English and Spanish, able to establish meaningful connections with a diverse clientele. Committed to delivering exceptional customer service and contributing to the sustained success and growth of the organization.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Franklin Group Management
05.2024 - Current
- Conflict Resolution; Mediated disputes between tenants and work to resolve issues related to leases, maintenance and other property related matters
- Showcasing Property; Conducted property tours for prospective tenants, highlighting key features and amenities
- Customer Service; Addressed tenant inquiries and concerns, providing timely and professional responses to enhance tenant satisfaction
- Move In/ Move Out Coordination; Managed the logistics of tenant move- ins and moveouts, including walkthroughs, key handoffs, and deposit settlements
- Administrative Tasks; Maintained detailed records of leases, tenant interactions, and financial transactions using the property management software
- Policy Enforcement; Ensure the leasing department adheres to company policies, local regulations and fair housing laws during the leasing process
Leasing Agent
Faria Management
09.2022 - 05.2024
- Property Inspection; Conducting regular property inspections to ensure units were well maintained and in compliance with safety regulations
- Customer Service; Addressed tenant inquiries and concerns, providing timely and professional responses to enhance tenant satisfaction
- Marketing and Outreach; Created and distributed promotional materials, managed property listing online, and utilized social media for vacancy marketing
- Move In/ Move Out Coordination; Managed the logistics of tenant move- ins and moveouts, including walkthroughs, key handoffs, and deposit settlements
- Administrative Tasks; Maintained detailed records of leases, tenant interactions, and financial transactions using the property management software
Education
High School Diploma -
DuVal High School
Lanham, MD07.2022
Skills
- Relationship Building
- CRM Software
- Spanish Bilingual Speaker
- Problem Solving
- Property Management
- Customer Service
- Negotiation
- Microsoft Office
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
Franklin Group Management
05.2024 - Current
Leasing Agent
Faria Management
09.2022 - 05.2024
High School Diploma -
DuVal High School
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