NATALY RODRIGUEZ
Miami,FL
Summary
Group Sales Manager with a strong track record of driving revenue growth through strategic planning, client relationship building, and effective team leadership. Skilled in managing large-scale group bookings, identifying new business opportunities, and negotiating high-value contracts. Expertise in delivering tailored solutions for corporate events, conferences, and group travel while ensuring exceptional customer satisfaction. Proven ability to exceed sales targets, collaborate across departments, and leverage CRM systems to optimize sales performance. Committed to enhancing client experiences and maximizing profitability.
Overview
9
9
years of professional experience
Work History
GROUP SALES MANAGER
SLS HOTEL SOUTH BEACH
01.2023 - Current
- Cultivate strong, long-term relationships with corporate clients, event planners, travel agencies, and group coordinators to secure repeat business
- Analyze market trends, competitor data and industry insights to identify opportunities for improvement
- Negotiate pricing, terms, and packages for group sales contracts, ensuring alignment with business objectives and profitability
- Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.
- Coordinate with internal teams such as accounting, legal, revenue, and marketing on matters related to corporate groups sales initiatives
CONFERENCE SERVICES MANAGER
SLS HOTEL SOUTH BEACH
01.2022 - 12.2022
- Collaborated with clients to understand their specific conference needs, offering tailored solutions and ensuring event objectives were met
- Oversaw all event logistics, including room setups, audio-visual requirements, catering, and technology needs, ensuring seamless execution of conferences and meetings
- Coordinated with third-party vendors and suppliers to ensure timely delivery of services, products, and equipment needed for events
- Worked closely with sales, catering, operations, and marketing teams to align event details, ensuring client expectations were met and exceeded
- Developed and maintained effective relationships with vendors, clients and hotel staff to ensure smooth operations during conferences, meetings and events
FOOD & BEVERAGE MANAGER
SLS HOTEL SOUTH BEACH
07.2021 - 12.2021
- Supervised, trained, and motivated a team of servers, bartenders, and kitchen staff, ensuring high levels of performance and adherence to company standards
- Developed staff training programs to enhance service skills and increase overall efficiency
- Managed inventory and ordering of food and beverage supplies, ensuring adequate stock levels while minimizing waste and maintaining budget control
- Led and supervised all banquet food and beverage operations, ensuring smooth service and exceeding guest expectations for large events, conferences, weddings, and corporate meetings
- Resolved customer complaints involving food or beverage quality and service
- Enforced food safety and sanitation standards in compliance with local health regulations, ensuring a safe and clean environment for both staff and guests
FOOD & BEVERAGE SUPERVISOR
NAUTILUS BY ARLO
08.2020 - 06.2021
- Assisted in the day-to-day operations of food and beverage service, ensuring smooth coordination between kitchen and service staff to meet customer demands
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery
- Provided excellent customer service by anticipating guest needs, addressing concerns, and ensuring a positive dining experience that resulted in high levels of customer satisfaction
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams
CORPORATE EVENT COORDINATOR
GREENSPOON MARDER
07.2019 - 05.2020
- Coordinated end-to-end planning and execution of corporate events, including conferences, meetings, and company-wide celebrations, ensuring seamless logistics and successful outcomes
- Sourced and managed vendors, venues, and suppliers, negotiating contracts and ensuring services met company standards and event requirements
- Developed and managed event budgets, ensuring cost-effective events without compromising quality
- Served as the main point of contact for internal teams and external clients, ensuring clear communication, timely updates, and alignment on event goals
Food & Beverage Supervisor
ACE Hotel Chicago
07.2017 - 04.2019
- Created restaurant procedures for manuals and training materials, ensuring consistency and efficiency in operations
- Conducted and created weekly schedules for staff, communicating any changes as necessary to ensure smooth operations
- Hired, managed, and trained staff in both technical and non-technical aspects of their roles, including adherence to hotel standards of quality and service
Maitre D'
Nautilus, A Sixty Hotel
10.2015 - 03.2017
- Directed and delegated tasks to team members to ensure guests had an exceptional dining experience
- Assigned work duties and coordinated activities for dining room personnel to maintain smooth service operations
- Scheduled reservations, monitored waiting lists, and ensured the needs and requests of guests were met promptly
- Created menus for special events and private dinner parties, tailoring offerings to client preferences and event themes
- Communicated VIP and important guest information to both front-of-house and back-of-house teams to ensure seamless service and satisfaction
Education
HOSPITALITY MANAGEMENT -
THE ILLINOIS INSTITUTE OF ART CHICAGO
06.2017
HOSPITALITY MANAGEMENT -
MIAMI-DADE COLLEGE
01.2015
Skills
- Microsoft Word, Excel, Powerpoint
- Delphi
- Excellent communication
- Good organizational skills
- Time management skills
- Leadership skills
- Account management
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
GROUP SALES MANAGER
SLS HOTEL SOUTH BEACH
01.2023 - Current
CONFERENCE SERVICES MANAGER
SLS HOTEL SOUTH BEACH
01.2022 - 12.2022
FOOD & BEVERAGE MANAGER
SLS HOTEL SOUTH BEACH
07.2021 - 12.2021
FOOD & BEVERAGE SUPERVISOR
NAUTILUS BY ARLO
08.2020 - 06.2021
CORPORATE EVENT COORDINATOR
GREENSPOON MARDER
07.2019 - 05.2020
Food & Beverage Supervisor
ACE Hotel Chicago
07.2017 - 04.2019
Maitre D'
Nautilus, A Sixty Hotel
10.2015 - 03.2017
HOSPITALITY MANAGEMENT -
MIAMI-DADE COLLEGE
HOSPITALITY MANAGEMENT -
THE ILLINOIS INSTITUTE OF ART CHICAGO
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