Hi, I’m
Nataly Rodriguez
Loxahatchee Groves,FL
Summary
Skilled Patient Experience Manager with a strong background in patient care, office management, and team coordination. Proven ability to work cross-functionally with clinic teams and clients, delivering high-quality experiences while maintaining operational efficiency. Seeking to leverage organizational and communication skills in client management, focusing on streamlining processes, driving strategic initiatives, and contributing to project success. Passionate about combining healthcare expertise with a drive for results in a client management role.
Overview
10
years of professional experience
Work History
Aqua Dermatology
Patient Experience Manager
08.2016 - Current
Job overview
- Developed strategies for efficient pre-operative preparation, resulting in reduced wait times for patients undergoing surgery
- Coordinated promotional events and marketing efforts, increasing overall brand awareness and revenue
- Increased product revenue by fostering relationships with surgical patients and educating on the importance of maintenance treatments
- Conducted in-depth root cause analyses on performance issues, leading to targeted improvements in patient care delivery.
- Ensured compliance with industry regulations and standards related to healthcare data management through diligent monitoring procedures.
- Reduced costs through effective resource allocation, informed by data-driven insights.
- Exceeded sales targets through effective negotiation and persuasive communication skills
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, hand, general, dermatology, and plastic surgery procedures
- Developed and executed patient experience initiatives, resulting in improved overall ratings.
- Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores.
- Served as a liaison between patients, families, and healthcare providers, ensuring seamless coordination of services and optimal support throughout the care journey.
- Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
Red Spot Interactive
Patient Coordinator
11.2014 - 05.2016
Job overview
- Streamlined appointment setting process for improved client experience and higher retention rates
- Sustained accurate record-keeping of all scheduled appointments using Salesforce CRM software, ensuring easy access to pertinent information for all team members
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment
- Drove process optimization efforts within the organization by sharing knowledge of innovative tools, techniques, and methodologies utilized in successful projects.
- Optimized resource allocation by accurately forecasting project needs and adjusting as necessary throughout the project lifecycle.
- Assessed team competencies and skill sets, allocating resources strategically to maximize overall productivity and achieve project milestones.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Handled incoming calls for offices from California to New York, with seamless remote integration in over 20 different EMR/EHR programs
Education
Nova Southeastern UniversityDavie, FL
Bachelor of Administration from Health Administration
05.2014
University Overview
- Professional Development: Currently undergoing coursework for PMI Certification
Skills
- Client Retention
- Expertise in HIPAA Compliance
- Sales support
- Client Service Focus
- Multidisciplinary Engagement
- Business Communication
- Notarial Services
- Client engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Experience Manager
Aqua Dermatology
08.2016 - Current
Patient Coordinator
Red Spot Interactive
11.2014 - 05.2016
Nova Southeastern University
Bachelor of Administration from Health Administration
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