Summary
Overview
Work History
Education
Skills
References
Languages
Work Preference
Timeline
Generic

Nataly Rodriguez

Staten Island,NY

Summary

Supervisor who offers consummate abilities in communication skills, employee relations, customer concerns, and management skills. Good people skills, with a positive and upbeat nature. Effectively building and implementing management programs. A supervisor with excellent leadership, exceptional customer service, and a multilingual communicator, who is looking for a new role in a professional setting. A strategic professional in business operations, known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success, and achieve organizational goals.

Overview

4
4
years of professional experience

Work History

Help Center Entitlement Specialist

Project Hospitality
03.2023 - Current
  • Data entry on awards, NYCbenefit, Robinhood.
  • Help clients apply to all state programs (TANF, SNAP, Housing, HEAP, One Shot Deal, Fair Fares, Reduce MetroCard, IDNYC).
  • Help clients apply for SSI/SSD.
  • Take clients to the Social Security office, HRA offices at 201 Bay Street, and the police precinct.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Help Center Associate

Project Hospitality
02.2022 - 03.2023
  • Front desk.
  • Help clients with whatever they need, make appointments in various programs, and give information.
  • Maintained positive working relationship with fellow staff and management.
  • Attended staff meetings regularly for updates on new products or services offered.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Data entry in Awards and BD T.
  • Assisted organizational efforts by filing, entering data and answering phones.

Health Program Supervisor

El Centro Del Inmigrante
09.2020 - 09.2022
  • Analyzed program effectiveness to modify, adapt, and optimize workflows.
  • Directed, coordinated, and administered Staten Island Performing Provider System programs.
  • Oversaw team reporting, performance, and quality assurance for the program.
  • Assisted in preparing grant proposals for potential funding opportunities.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Education

Bachelor of Science - Human resources

Devry University
02.2025

Associates Degree Of Science - Actuarial Science

College of Staten Island of The City University of New York
Staten Island, NY

Skills

  • Strategic planning expertise
  • Operational leadership skills
  • Planning and coordination
  • Time management skills
  • Computer-savvy skills
  • Excellent communication skills
  • Exceptional customer service
  • Critical thinker
  • Staff training experience

References

  • Yamil Flores:973-704-7346: Director of Programs
  • Esmeralda Tolbert: 973-704-7123: Supervisor
  • Zhoena Kalivioti: 347-733-5859: Coworker

Languages

Spanish
Native/ Bilingual

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancement401k matchPaid time off

Timeline

Help Center Entitlement Specialist

Project Hospitality
03.2023 - Current

Help Center Associate

Project Hospitality
02.2022 - 03.2023

Health Program Supervisor

El Centro Del Inmigrante
09.2020 - 09.2022

Bachelor of Science - Human resources

Devry University

Associates Degree Of Science - Actuarial Science

College of Staten Island of The City University of New York

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Nataly Rodriguez