Nataly Rodriguez Blanco
Associate Personal Banker
New Port Richey,FL
Summary
I am searching for a job that aligns with my skills and allows me to apply what I have learned throughout my carcer. I believe I am the ideal candidate for this position because I am passionate about providing exceptional customer service, and I possess all the necessary skills to succeed and grow in this role that i have applied for. I'm Dynamic and detail-oriented professional with extensive experience at Wells Fargo, excelling in cash handling and customer relationship building. Proven track record of enhancing customer satisfaction through exceptional service and effective problem-solving. Bilingual in Spanish and English, I foster loyalty and trust while ensuring compliance with banking regulations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Teller
Wells Fargo
06.2024 - Current
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history. services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service,
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courtcousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service. fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services,
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities,
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred eustomers to branch partners in tinancial services
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Assisted customers in understanding banking products, leading to increased uptake of services,
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Experience in all Teller products and Procedures
Cashier Customer Service Representative
Bealls Outlet
08.2023 - 05.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels,
- Built relationships with customers to encourage repeat business,
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to mect wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Identified and resolved discrepancies and errors in customer accounts
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies. procedures, and best practices.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Worked flexible schedule and extra shifts to meet business needs,
- Greeted customers entering store and responded promptly to customer needs.
Cashier Team Lead and Customer Service Representat
Ross Dress for Less
01.2021 - 07.2023
- Communicated with customers and team members to solve problems,
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions,
- Processed both cash and card purchases and returns.
- Bilingual.
- Professional.
- Customer Satisfaction expert.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive work environment by proactively addressing conflicts among team members
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Ensured compliance with company policies regarding retums, exchanges, and check acceptance procedures,
- Promoted store loyalty programs to increase repeat business and bolster customer relations
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelors Degree In Law - Law
Keiser University
Tampa, FLAssociate Of Arts Paralegal Studies, Immigration L - Immigration Law
Keiser University
Tampa, FL04.2023
High School Diploma - Law
Chamberlain High School
Tampa, FL01.2020
Skills
Customer relationship building
Timeline
Teller
Wells Fargo
06.2024 - Current
Cashier Customer Service Representative
Bealls Outlet
08.2023 - 05.2024
Cashier Team Lead and Customer Service Representat
Ross Dress for Less
01.2021 - 07.2023
Bachelors Degree In Law - Law
Keiser University
Associate Of Arts Paralegal Studies, Immigration L - Immigration Law
Keiser University
High School Diploma - Law
Chamberlain High School
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