Nataly Rodriguez Blanco
Associate Personal Banker
New Port Richey,FL
Summary
I am searching for a job that aligns with my skills and allows me to apply what I have learned throughout my carcer. I believe I am the ideal candidate for this position because I am passionate about providing exceptional customer service, and I possess all the necessary skills to succeed and grow in this role that i have applied for. I'm Dynamic and detail-oriented professional with extensive experience at Wells Fargo, excelling in cash handling and customer relationship building. Proven track record of enhancing customer satisfaction through exceptional service and effective problem-solving. Bilingual in Spanish and English, I foster loyalty and trust while ensuring compliance with banking regulations.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Teller
Wells Fargo
06.2024 - Current
- Processed customer transactions promptly, minimizing wait times
- Answered customer inquiries regarding account balances, transaction history. services charges, and interest rates.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service,
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courtcousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service. fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services,
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities,
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred eustomers to branch partners in tinancial services
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Assisted customers in understanding banking products, leading to increased uptake of services,
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Cross-sold credit cards, loans and other bank products.
- Processed applications for new accounts.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Experience in all Teller products and Procedures
Cashier Customer Service Representative
Bealls Outlet
08.2023 - 05.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels,
- Built relationships with customers to encourage repeat business,
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to mect wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Identified and resolved discrepancies and errors in customer accounts
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies. procedures, and best practices.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Worked flexible schedule and extra shifts to meet business needs,
- Greeted customers entering store and responded promptly to customer needs.
Cashier Team Lead and Customer Service Representat
Ross Dress for Less
01.2021 - 07.2023
- Communicated with customers and team members to solve problems,
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions,
- Processed both cash and card purchases and returns.
- Bilingual.
- Professional.
- Customer Satisfaction expert.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive work environment by proactively addressing conflicts among team members
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Ensured compliance with company policies regarding retums, exchanges, and check acceptance procedures,
- Promoted store loyalty programs to increase repeat business and bolster customer relations
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelors Degree In Law - Law
Keiser University
Tampa, FLAssociate Of Arts Paralegal Studies, Immigration L - Immigration Law
Keiser University
Tampa, FL04.2023
High School Diploma - Law
Chamberlain High School
Tampa, FL01.2020
Skills
Customer relationship building
Exceptional customer service
Confidentiality and discretion
Compliance, banking laws, and regulations
Sales expertise
Conflict resolution techniques
Referral management
Banking product sales
Ivestment produel sales
Risk manseement evaluation background
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Product and service sales
Adaptability
Organizational skills
Customer service excellence,Courtesy
Mumasking
Consumer banking specialist
Financial software UpgradesManagement
Fraud detection proficiency
Rapid data entry skills
Asset protection
Timeline
Teller
Wells Fargo
06.2024 - Current
Cashier Customer Service Representative
Bealls Outlet
08.2023 - 05.2024
Cashier Team Lead and Customer Service Representat
Ross Dress for Less
01.2021 - 07.2023
Bachelors Degree In Law - Law
Keiser University
Associate Of Arts Paralegal Studies, Immigration L - Immigration Law
Keiser University
High School Diploma - Law
Chamberlain High School