Nataly Rosentiel Morris
Middlesex,NJ
Summary
Developed valuable skills in client-focused banking environment, including financial literacy and customer relationship management. Looking to transition into new field where these skills can drive success and growth. Committed to delivering exceptional service and building lasting relationships in any new role.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
06.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Sales Associate
Marshalls
10.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
T.J. Maxx
04.2023 - 10.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Immigration Department Office Intern
The Queens Borough President's Office
07.2021 - 09.2021
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
- Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
- Enhanced office efficiency by organizing and maintaining digital and physical files.
- Assisted in project management for streamlined workflow and timely completion of tasks.
Education
Bachelor of Arts - Public Administration
John Jay College of Criminal Justice
New York, NY05-2026
Skills
- Relationship building and management
- Customer Service-oriented
- Community relations
- Policy development and implementation
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
06.2024 - Current
Sales Associate
Marshalls
10.2023 - 03.2024
Sales Associate
T.J. Maxx
04.2023 - 10.2023
Immigration Department Office Intern
The Queens Borough President's Office
07.2021 - 09.2021
Bachelor of Arts - Public Administration
John Jay College of Criminal Justice
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