Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATALY SERRANO

Sunset

Summary

Experienced with customer relationship management, and administrative excellence, including clerical support and public interaction. Utilizes superior communication to achieve maximum sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.



Overview

9
9
years of professional experience

Work History

Construction Volunteer

Local Design Committee
04.2022 - Current
  • Consistently adhered to safety regulations while working on-site promoting a safe work environment for fellow volunteers.
  • Enhanced project efficiency by streamlining construction processes and effectively managing volunteer teams.
  • Collaborated with team members to ensure seamless communication and smooth workflow throughout all stages of construction.
  • Managed inventory of tools and materials efficiently, resulting in reduced waste and improved organization at job sites.
  • Managed an average of 20 volunteers per work day, maintaining productivity, task completion, and procuring materials.

Life Insurance Agent

Primerica
10.2020 - Current
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Worked closely with underwriting to reassess rates for clients, resulting in better pricing and at times reversing denial of coverage.
  • Explained advantages, features, and disadvantages of various product selections; resulting in a conversion rate of 90%

Real Estate Inside Sale Agent

Ruben Luna Realtor
04.2020 - 10.2020
  • Generated leads for sales through cold calls and referrals.
  • Worked closely with clients and loan officers to facilitate appropriate loans, and improve credit reports.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Increased customer satisfaction with personalized follow-up strategies.

Shift Lead

DownEast Outfitters
12.2017 - 05.2018
  • Delivered superior training and leadership to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer experience through effective product knowledge and prompt service.

Administrative Assistant

Yesenia Espinoza Associate Broker Realtor
02.2016 - 04.2018
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Promoted properties to target audiences to enhance revenue generation.
  • Handled over 20 weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
  • Maintained detailed property lists in ARMLS to accurately promote properties and meet client needs.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Investments And Securities

Licensed in Securities
Texas
02.2021

International Open Academy
03.2018

High School Diploma -

Estrella Foothills High School
Goodyear, AZ
05.2013

Skills

  • Relationship Building
  • Technical Support
  • Reliable and punctual
  • Team-oriented and dependable
  • Administrative Support
  • Customer service
  • Outgoing personality
  • Goal oriented
  • Conflict resolution
  • Heavy lifting

Timeline

Construction Volunteer

Local Design Committee
04.2022 - Current

Life Insurance Agent

Primerica
10.2020 - Current

Real Estate Inside Sale Agent

Ruben Luna Realtor
04.2020 - 10.2020

Shift Lead

DownEast Outfitters
12.2017 - 05.2018

Administrative Assistant

Yesenia Espinoza Associate Broker Realtor
02.2016 - 04.2018

Investments And Securities

Licensed in Securities

International Open Academy

High School Diploma -

Estrella Foothills High School