Nataly Sok
Providence,RI
Summary
Hardworking and reliable employee with extensive background in construction, operating cash registers, stocking merchandise and providing excellent customer service. Highly organized and possesses a strong work ethic. Works well within team settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Barista
Vivi Bubble Tea
Providence, RI
06.2024 - Current
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Provided coaching and feedback to staff members regarding performance expectations.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu coffee and tea preparations.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Listened to customer desires and needs to recommend optimal products.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Restaurant Hostess
Lekker BBQ
Providence, RI
11.2020 - 04.2024
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Took beverage orders and served drinks during peak meal times.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Industrial Mechanic
General Dynamics
North Kingstown, RI
03.2021 - 05.2022
- Assembled components of industrial machinery using hand tools and power tools.
- Analyzed blueprints, schematics, drawings, manuals and other documents to determine the correct installation procedure for a given system or component.
- Fabricate, assemble, install and repair ship structures and components including bulkheads, decks, hatches, doors, ladders and railings.
- Followed Occupational Safety and Health Administration regulations to promote safe work environment.
- Signed off on various assigned tasks/completed joint welds using the computer system provided
- Worked and communicated efficiently with team members/welders to assemble components on drawings
Education
GED -
Shriver Job Corps
Devens, MA02-2022
Skills
- Health codes compliance
- Memorization
- POS System Operation
- Team Management
- Customer Service
- Complex Problem-Solving
- Organizational abilities
- Safe Food Handling
- Hand and power tools
- Documentation And Reporting
Certification
- ServSafe
- OSHA 10
Timeline
Lead Barista
Vivi Bubble Tea
06.2024 - Current
Industrial Mechanic
General Dynamics
03.2021 - 05.2022
Restaurant Hostess
Lekker BBQ
11.2020 - 04.2024
GED -
Shriver Job Corps
- ServSafe
- OSHA 10
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