Nataly Straker
Summit,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
Caring Professionals Home Care Agency
New York, NY
07.2021 - 08.2023
- Welcome patients to the facility
- Complete all admissions paperwork and enter it digitally
- Verify medical insurance coverage and benefits for each patient
- Schedule appointments for consultations, tests, and procedures
- Answer phone and email inquiries
- Address any patient complaints or concern
- Perform clerical work such as filing, copying, and faxing
Administrative Clerk
Home Care Services
New York, NY
01.2018 - 02.2021
- Organized and maintained filing systems both electronically and manually.
- Provided assistance to other departments when needed.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Resolved customer complaints in a timely manner.
- Delivered exceptional customer service through direct communication with clients and team members.
- Answered phone to take messages or redirect calls to colleagues.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Provided support to visitors by answering questions and directing them accordingly.
- maintaining communication with insurance companies in regard to patients information
Front Desk Agent
Marriott Hotel
New York, NY
05.2013 - 06.2016
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Provided excellent customer service while upholding company policies.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Assisted with luggage handling for incoming guests.
- Resolved customer complaints promptly and courteously.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Issued room keys and escort instructions to bellhops.
- Kept records of room availability and guest accounts, manually or using computers.
Barista
Hale and Hearty
New York, NY
01.2010 - 04.2013
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Received and accurately processed customer payments.
Education
Associate of Science - Physical Therapy Assistance
Union County College
Cranford, NJ01-2026
High School Diploma -
Fort Dorchester High School
North Charleston, SC01-2010
Skills
- Multi-line phone operations
- Follow-up skills
- Patient Scheduling
- Appointment Scheduling
- Confidentiality
- Scheduling appointments
- Insurance Verification
- Data Entry
- Interpersonal Communication
- Adaptability
- Microsoft Office
- Customer Service
- Effective Communication
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Multitasking and Organization
- Self Motivation
Language
- Spanish
- English
References
References available upon request.
Timeline
Intake Coordinator
Caring Professionals Home Care Agency
07.2021 - 08.2023
Administrative Clerk
Home Care Services
01.2018 - 02.2021
Front Desk Agent
Marriott Hotel
05.2013 - 06.2016
Barista
Hale and Hearty
01.2010 - 04.2013
Associate of Science - Physical Therapy Assistance
Union County College
High School Diploma -
Fort Dorchester High School
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