NATALY SUCE
Miami,FL
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments with efficiency and precision. Proven ability to manage multiple tasks effectively, consistent in delivering results. Known for a proactive approach in identifying and resolving issues, with a strong emphasis on following processes and enhancing productivity. Committed to supporting team objectives and driving organizational success through strategic problem-solving and innovative thinking.
Overview
10
10
years of professional experience
Work History
Family Caregiver
Job Gap
09.2025 - Current
- Took temporary leave from the workforce to provide full-time care for an immediate family member
- Maintained professional development during this period, staying current with industry trends.
Personal Cruise Consultant
Norwegian Cruise Line
08.2024 - 08.2025
- Delivered personalized cruise planning and exceptional service for hundreds of clients each week, handling 150 – 180 outbound calls per day
- Achieved a 35% lead-to-sale conversion rate, consistently surpassing monthly sales goals
- Stayed up to date on industry trends, ship launches, and destination offerings to provide informed recommendations.
- Generated an average of $25k - 45k in monthly revenue
- Customized itineraries and recommended excursions tailored to client preferences, increasing add-on sales (excursions, upgrades, insurance) by 20%
- Utilized Salesforce CRM to manage hot and cold leads, maintain accurate client records, and track payment status with 100% compliance
- Conducted persuasive sales presentations, upselling stateroom upgrades, add-on packages, and travel insurance to drive higher per-booking revenue
- Advised on travel insurance, international phone usage, and currency options to improve client satisfaction and reduce cancellations
- Maintained current knowledge of new ships, destinations, and promotions, enabling effective cross-selling and upselling
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Call Center Service Representative/Sales Brand Ambassador
Montblanc
05.2022 - 08.2024
- Supported clients with product selection, repairs, and billing issues via phone, live chat, and email, handling 60–80+ contacts daily
- Utilized Salesforce and Powerfront to resolve complex concerns, upsell premium products, and escalate as needed, achieving a 20–25% upsell conversion rate
- Consistently met quality assurance standards through monitored calls and performance tracking
- Handled high-volume customer interactions while prioritizing urgent requests and multitasking across platforms
- Explained product features and benefits to drive purchases, contributing to a 15% increase in monthly add-on sales and 10% increase in repeat orders
- Managed escalated calls with professionalism and empathy, achieving a 90%+ customer satisfaction rate on post-call surveys
- Navigated multiple systems and databases to provide accurate, timely solutions
- Built strong customer relationships through open, interactive communication and active listening
- Maintained detailed records of customer interactions, issues, and resolutions in CRM
- Followed up on unresolved issues to ensure customer satisfaction and retention
- Guided customers through the Montblanc website during the purchase process, reducing cart abandonment by 10%
- Coordinated with carriers to arrange shipping and ensure on-time delivery for 100% of escalated orders
Marketing Intern
Magic City Casino
01.2021 - 04.2022
- Managed and engaged with audiences across Instagram, Twitter, TikTok, and Facebook for both the casino and league, increasing combined followers by 30% and boosting average post engagement by 45% leading to popularity in global entertainment and sports programming network ESPN3.
- Collaborated with the Director of Communications to create bilingual ad campaigns (English & Spanish) and contributed editorial content using Adobe Photoshop and Illustrator
- Supported the Digital Media Producer in developing Facebook ad strategies and executing campaigns to boost engagement, traffic, and brand recognition that drove a 20% increase in website traffic.
- Scheduled and monitored posts using Sprout Social; leveraged SEO tactics to optimize reach within targeted demographics
- Tracked trends, hashtags, and audience behavior to refine content strategies and improve social media responsiveness
- Designed digital artwork and coordinated media production for marketing campaigns and special events
- Developed and edited creative content across platforms, aligning with brand voice and campaign objectives
- Attended meetings, documented notes, and flagged action items to ensure timely follow-through
- Utilized Adobe Creative Suite and Pro Tools for video editing and graphic design projects
- Handled incoming calls and routed communication appropriately to support team operations
E-Commerce Product Data Entry Specialist/Photographer
Accar Watches
01.2016 - 03.2020
- Maintained and updated inventory databases using Excel and manual logs, including SKU creation and product data entry for e-commerce platforms like eBay and Amazon
- Prepared inventory for The International Watch and Jewelry Guild Show by tracking and organizing products with accurate reference/model details
- Managed daily shipping and receiving of luxury timepieces, ensuring smooth inventory flow and timely fulfillment
- Assisted in-store customers with product inquiries and organized display cases by material and model to enhance shopping experience
- Captured high-quality product images using advanced photography techniques, lighting, and composition fundamentals
- Edited product photos in Photoshop and Lightroom, applying color correction, blemish removal, and formatting for e-commerce upload
- Uploaded 10+ high-resolution images daily to store databases and online storefronts
- Implemented file backup procedures to prevent data loss and maintain workflow continuity
- Ensured product presentation aligned with brand standards to enhance visual appeal and online conversions
Education
Certificate - Digital Marketing Specialist
Miami Dade College North Campus
FLHigh School Diploma - undefined
Miami Senior High School
FLSkills
- Marketing & Digital Media
- Fluent Bilingual Communication
- Networking & Relationship Building
- Adobe Creative Suite
- Photo & Video Editing
- Content Creation & Branding
- E-Commerce management & Technical Skills
- Sales proficiency & Lead Conversion techniques
- Time Management & Multitasking
- Cultural awareness
- Goal oriented
Timeline
Family Caregiver
Job Gap
09.2025 - Current
Personal Cruise Consultant
Norwegian Cruise Line
08.2024 - 08.2025
Call Center Service Representative/Sales Brand Ambassador
Montblanc
05.2022 - 08.2024
Marketing Intern
Magic City Casino
01.2021 - 04.2022
E-Commerce Product Data Entry Specialist/Photographer
Accar Watches
01.2016 - 03.2020
High School Diploma - undefined
Miami Senior High School
Certificate - Digital Marketing Specialist
Miami Dade College North Campus