Nataly Suria
CULPEPER,Virginia
Summary
Proven leader in customer service and cash management, adept at fostering positive customer relationships and resolving complaints with efficiency. At Cashier Customer Service, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined cash handling processes. My blend of team leadership and meticulous attention to detail has consistently driven improvements in service delivery and operational efficiency.
Punctual and honest with solid background in different environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Cashier/Manager's Assistant
Cashier Customer Service
09.2024 - 11.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Waitress Supervisor
Waitressing
03.2020 - 12.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA05-2024
Skills
- Customer service
- Cash handling and management
- Time management
- Customer complaint resolution
- Attention to detail
- Order management
- Punctual and reliable
- Workplace safety
- Team leadership
- Customer complaint handling
- Teamwork and collaboration
- Problem resolution
- Customer relationship management
- Good judgment
- Goal setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- I have a passion for photography and editing photos
- Creative Writing
- Documenting and sharing travel experiences
- Journalism
Timeline
Cashier/Manager's Assistant
Cashier Customer Service
09.2024 - 11.2024
Waitress Supervisor
Waitressing
03.2020 - 12.2023
High School Diploma -
Culpeper County High School
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