Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nataly Syle

Statham,GA

Summary

PROFESSIONAL SUMMARY

CUSTOMER SERVICE REPRESENTATIVE II/BILLING COODINATOR III


Customer Service Representative with over 15 years of experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE II/BILLING COORDINATOR III

Ryder Systems-Remote
02.2022 - Current
  • Answer inbound customer calls, chart, and Omni route cases and take appropriate action for each call.
  • Maintained 100% accuracy on QA report.
  • Forward chats or emails to shop, customer, and Ryder representative.
  • Accurately document customer inquiries in all required systems.
  • Worked on complex assigned projects.
  • Worked with high profile/Priority customer cases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handling time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Research, audit, and bill exception agreement in assigned district.
  • Research and release billing exceptions for assigned districts daily.
  • Research any discrepancies or previous billing to ensure accuracy
  • Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Met customer call guidelines for service levels, handle time and productivity

SCHEDULER/INSURANCE VERIFICATION SPECIALIST

Northside Hospital
11.2018 - 01.2022
  • Maintained 90% and above on QA evaluation.
  • Trained all new hires.
  • Efficiently utilize computerized scheduling systems such as Allscripts and EHR.
  • Scheduled new and existing consults for neurology, rheumatology, endocrinology, and internal medicine.
  • Scheduled labs, follow-ups, pre ops, bone density, and physical exams for adult patients.
  • Schedule patients' appointments via follow telemed and exammed.
  • Support scheduling department with over 1800+calls per month.
  • Input patient insurance information into medical database
  • Verify patient insurance to ensure necessary procedures are covered.
  • Call various insurance companies to verify certain insurances to ensure clean billing process.
  • Follow up on accounts that require further evaluation.
  • Transfer urgent calls and medical concerns to proper triage team.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Updated patient records with accurate, current insurance policy information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Complied with HIPAA guidelines and regulations for confidential patient data.

CATERING ASSISTANT II

Northside Hospital
12.2016 - 11.2018
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Managed over 15 employees during second shift in during supervisor absence.
  • Tactfully and diplomatically solved daily issues in proficiently.
  • Presented daily menus to patients for meal selection and input in medical database
  • Organized and managed patient diet orders in relation to their conditions
  • Assembled and delivered patient meals to various nursing units.

PATIENT SUPPORT SPECIALIST

Gwinnett Medical Center
09.2006 - 11.2016
  • Supported patient initiatives via inbound and outbound calls.
  • Obtained and recorded patient's dietary orders into medical database.
  • Assisted in modifying daily menus in accordance with physician and dietitian orders.
  • Assembled and served individualized meals to patients on various units.
  • Acknowledged and referred patient and staff feedback to leadership.
  • Attended educational classes and in-services for unit development.

Education

Associate - Arts, Criminal Justice

Bauder College
Atlanta, GA
2011

Skills

  • Microsoft Office
  • Documentation & Tracking
  • Records Management
  • Customer Inquiries
  • Active Listening
  • Call Center Processes
  • Microsoft Word
  • Microsoft Excel
  • Problem-Solving Ability
  • Computer Proficiency
  • Critical Thinking

Timeline

CUSTOMER SERVICE REPRESENTATIVE II/BILLING COORDINATOR III

Ryder Systems-Remote
02.2022 - Current

SCHEDULER/INSURANCE VERIFICATION SPECIALIST

Northside Hospital
11.2018 - 01.2022

CATERING ASSISTANT II

Northside Hospital
12.2016 - 11.2018

PATIENT SUPPORT SPECIALIST

Gwinnett Medical Center
09.2006 - 11.2016

Associate - Arts, Criminal Justice

Bauder College

Similar Profiles

CREATE PROFILE
Nataly Syle