NaTalya Armstrong
Fultondale,AL
Summary
Dedicated and compassionate professional with extensive experience in customer service, administration, and problem-solving. Skilled in handling patient interactions, maintaining confidentiality, and delivering high-quality service in fast-paced environments. Recognized for effective communication, critical thinking, and a strong ability to manage multiple tasks efficiently. Proven expertise in education and childcare administration with a strong foundation to transition into healthcare roles. Eager to contribute to a team-oriented organization as an Associate Patient Call Representative.
Overview
22
22
years of professional experience
Work History
Child Care Director
Our Living Word
Birmingham, AL
01.2009 - Current
- Directed a team of staff, providing training and guidance to ensure seamless daily operations.
- Designed and maintained a structured filing system for client records, ensuring accuracy and confidentiality.
- Developed and implemented schedules to enhance productivity and resource management.
- Ensured compliance with health and safety standards, maintaining a clean and organized environment.
- Fostered strong relationships with clients and staff through effective communication and problem-solving.
Child Care Teacher
Our Living Word
Birmingham, AL
06.2003 - 01.2009
- Managed a preschool classroom, providing learning experiences that fostered cognitive, social, and emotional development.
- Individualized instruction and created lesson plans while participating in parent-teacher conferences and maintaining classroom organization.
- Maintained accurate and confidential records of student progress and development.
- Fostered positive relationships with parents through regular updates and conferences.
- Ensured a safe and organized classroom environment, adhering to health and safety standards.
- Adapted teaching strategies for students with developmental challenges, helping them achieve key milestones.
Education
Workforce Education Certificate - Dental Assisting
Jefferson State Community College
Birmingham, AL11-2023
Advanced Diploma -
Fairfield High School
Fairfield, AL01.1998
Some College (No Degree) -
Stillman College
Tuscaloosa, ALSkills
- Staff management
- Superior communication skills
- Well organized
- Highly efficient
- Professionalism and etiquette
- Knowledgeable in customer service operations
- Sets clear goals
- Critical-thinking
- Business development
- Great listening skills
- Knowledgeable answers
- Experience with Alabama Time and Attendance System Provider Web Portal
- Instrument preparation
- Instrument sterilization techniques
- Digital X-ray proficiency
- Dental impressions
- Dental terminology
References
References are available upon request.
Awards
- Certified Dental Assistant
- First Aid
- CPR training
- Fire safety training
- Managers Servsafe Certification
- Criminal background check
- Notary
- Digital x rays
- Disinfection sterilization
- Four handed dentistry
- Impressions
Training Classes
- Children's Safety
- Student Support Programs
Timeline
Child Care Director
Our Living Word
01.2009 - Current
Child Care Teacher
Our Living Word
06.2003 - 01.2009
Workforce Education Certificate - Dental Assisting
Jefferson State Community College
Advanced Diploma -
Fairfield High School
Some College (No Degree) -
Stillman College
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