Natalya Biamonte
Orange City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Process Assistant
Amazon MCO2
Deltona, FL
10.2020 - Current
- • Assist the Area Manager in the daily running of the department including meeting shipping goals, meeting CPT goals, bringing trailers to Dock Door, making sure lines on the receive side have consistent work flow, coached and helped AA’s with quality up in the mezz, balanced work flow and have accurate headcount to stay productive and coast efficient. Made sure labor board was staffed according to the daily plan, moved AA’s to specific departments when needed, coded and track of their TOT, kept track of Dires. Focused on safety by participating in morning stretches, encouraged AA’s to stay hydrated and choosing to eat healthy foods. Also encourage AA’s to recycle their PPE.
- Identified areas for improvement and recommended solutions to optimize processes.
Customer Service Associate
Debbies Health Foods
Orange City, FL
03.2018 - 09.2020
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
Jewelry Sales Associate
Kay Jewelers Outlet
Orange City, FL
02.2018 - 02.2019
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Created window displays that showcased new products.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Advised customers on the selection of products based on their needs and preferences.
- Resolved customer complaints in a professional manner.
Sales Associate
GNC Live Well
Orange City, FL
06.2016 - 10.2017
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
Online Sale Management
Devardi Glass
Sheridan, OR
03.2009 - 03.2016
- Provided product information to potential customers via phone, email, and online chat.
- Created detailed reports of sales activity.
- Monitored customer feedback to ensure satisfaction with products and services.
- Resolved customer complaints in a timely manner.
- Developed promotional strategies to increase website traffic and conversions.
- Analyzed market trends to identify opportunities for growth and expansion.
- Responded promptly to inquiries from existing customers regarding order status or product availability.
- Managed inventory levels by forecasting demand and placing orders accordingly.
Education
Associate of Arts - Culinary Science
Technical Collage of Culinary And Art
Ukraine05-2000
Skills
Administration
Collected deposits, fees and payments, performed basic bookkeeping activities and updated the accounting system
Prepared and processed customer memberships, subscriptions, supplies and services
Maintained files and records with effective filing systems, answered inbound calls and greeted clients enthusiastically
Collected and deposited money into accounts, disbursed funds, ensuring accounts balanced
Maintained an up-to-date knowledge of products and services offerings to serve as an informational resource to customers and team members
Prioritized work scope to meet time sensitive deadline and deliverables
Customer Service
Engaged each client by really listening to their needs and concerns, suggested best products and services for maintaining long term relationships
Kept close contact with clients, letting them know about new services and 6 months maintenance
Implemented new standards of VIP client protocol by sending correspondence for special events and occasions
Sales Management
Online international sales manager with over seven years’ experience in shop management
Full financial accountability driving sales to achieve monthly 4k target
Coached and trained team members in line with expansion
Created marketing strategy with a flexible approach to work assignments
Striving for excellence delivered the ultimate customer experience regarding services
Enhanced company’s sales by 10% by using sales skills and professionalism
Increased sales in the higher-profit Natural Foods by advising customers of a higher quality brands
Languages
Russian
Professional
Timeline
Process Assistant
Amazon MCO2
10.2020 - Current
Customer Service Associate
Debbies Health Foods
03.2018 - 09.2020
Jewelry Sales Associate
Kay Jewelers Outlet
02.2018 - 02.2019
Sales Associate
GNC Live Well
06.2016 - 10.2017
Online Sale Management
Devardi Glass
03.2009 - 03.2016
Associate of Arts - Culinary Science
Technical Collage of Culinary And Art
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