Natalya Blokhina
Salida,Co
Summary
Dynamic professional with extensive experience at High Country Bank, excelling in customer relationship management and compliance auditing. Proven ability to resolve complex issues while maintaining high customer satisfaction. Skilled in transaction processing and effective communication, consistently enhancing service delivery and team collaboration. Recognized for training staff and improving operational efficiency. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
High Country Bank
Salida, Colorado
01.2025 - Current
- Open and maintain all savings, checking, and commercial checking accounts, safe deposit boxes, certificates of deposit, individual retirement accounts, debit cards, and all remote banking channels.
- Resolves issues and problems with customers' accounts.
- Using knowledge and selling the best accounts for customers.
- Accepts deposits, loan payments, safe deposit box payments, and confirms the accuracy of transactions.
- Balancing cash vaults and ATMs.
- Assist management in security and branch auditing procedures.
- Ensure compliance with all internal controls, and established policies and procedures.
- Collaborated with team members to improve customer service processes.
- Educated clients on bank products and services options available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Documented customer interactions clearly in the database system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Loan Servicing Clerk
High Country Bank
Salida, Colorado
06.2024 - 01.2025
- Processing loan payments received for all loans.
- Maintenance for all existing loan accounts (address change, payment errors, ARM maintenance).
- Processing all lines of credit transactions (monitoring HELOC end-of-draw periods, pay-to-zero requests, and processing line-of-credit advances).
- Pay and record all disbursements of funds. (Taxes, insurance, flood, PMI, and USDA payments.)
- Ensure each loan has a proper insurance policy.
- Monitor tax payment, and be responsible for completing escrow analysis.
- Taking action for any disputes received, corrections needed, and all reporting requirements to the credit bureaus.
- Prepare and send borrowers all foreclosure notices.
- Processing the secondary market and internal post-closing. (Monitoring interest rate lock dates, selling mortgages.)
Laboratory Technician
Kaiser Permanente
Conyers, Georgia
08.2023 - 12.2023
- Conducted routine tests on patient samples using advanced laboratory equipment.
- Maintained accurate records of test results and laboratory procedures.
- Collaborated with healthcare providers to ensure timely sample processing.
- Adhered to safety protocols and maintained a clean, organized workspace.
- Trained new staff on laboratory procedures and equipment usage.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Processed specimens following established protocols while adhering to strict safety standards.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
Registration Specialist
Heart of the Rockies Medical Center
Salida, Co
04.2023 - 06.2023
- Registering patients for the infusion and Echo labs
- Creating patients accounts in CPIS.
- Checking insurance information in APRIMA.
- Answering high volume phones
- Professional patient services, practicing AIDET.
Health Technician
Veterans Affair Jacksonville Clinic
Jacksonville, FL
01.2018 - 12.2022
- Drawing blood from the patients
- Professional patient care in all levels
- Answering high volume telephone
- Match laboratory requisition forms to specimen tubes. Enter patient, specimen, insurance, and billing.
- Process blood or other fluid samples for further analysis
Education
Bachelor's degree - Business Administration, Human Resources
Florida State College at Jacksonville
Jacksonville, Fl06.2021
Phlebotomy technician certification -
Boston reed college
San Lorenzo, Ca06.2006
Associate degree - Medical assistant diploma
Bryman college
San Francisco, CA02.2002
Skills
- Patient relations
- professional communication
- Alleviating patients' anxiety
- Communication with physicians
- Handling a high volume of telephone calls
- Resolving patient issues
- Billing issues
- Transaction processing
- Loan servicing
- Compliance auditing
- Account management
- Customer relationship management
- Data entry accuracy
- Cash handling
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Verbal and written communication
- Call center operations
- Decision-making
- Microsoft PowerPoint
- Key holder experience
- Strategic sales
- Microsoft Excel
- Customer satisfaction measurement
- Adaptive team player
- Payment processing
- Punctuality and reliability
- Positive and professional
- Multi-line telephone operations
- Relationship building
- De-escalation techniques
- Opening and closing accounts
- Staff education and training
- Critical thinking
Languages
Russian
Full Professional
Timeline
Customer Service Representative
High Country Bank
01.2025 - Current
Loan Servicing Clerk
High Country Bank
06.2024 - 01.2025
Laboratory Technician
Kaiser Permanente
08.2023 - 12.2023
Registration Specialist
Heart of the Rockies Medical Center
04.2023 - 06.2023
Health Technician
Veterans Affair Jacksonville Clinic
01.2018 - 12.2022
Bachelor's degree - Business Administration, Human Resources
Florida State College at Jacksonville
Phlebotomy technician certification -
Boston reed college
Associate degree - Medical assistant diploma
Bryman college