Natalya Bondarchuk
Brooklyn,NY
Summary
Accomplished and business-minded multi-unit restaurant management professional with a proven track record of driving financial success and cultivating high-performing teams. A forward-thinking leader known for exceptional interpersonal skills and a strong work ethic, adept at navigating complex challenges and fostering a culture of excellence. Demonstrated ability to thrive in autonomous environments, consistently delivering results while mastering new skills with agility and precision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of F&B Operations
World Spa
Brooklyn, NY
03.2021 - Current
- Oversaw the strategic planning and execution for the launch of a 50,000 sq ft spa and three gourmet restaurants, including vendor partnerships, staff hiring and training of 100+ employees, resulting in seamless opening operations and achieving 25% revenue growth within the first year.
- Created budgets, managed financial planning, identified opportunities to ensure profitability and efficiency
- Lead the development of comprehensive business strategies and effectively translate them into actionable goals for the team to maximize the results and minimize costs
- Utilized data and customer feedback to identify trends in product performance or customer service issues.
- Established strong relationships with vendors and suppliers, negotiated contracts and secured favorable terms to support operational needs.
- Maintained accurate records regarding inventory control, ordering, pricing and other relevant information related to F&B operations.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Assistant F&B Director
L'Adresse
New York, NY
04.2017 - 03.2020
- Successfully led the rebranding of a restaurant concept in collaboration with a Chef, resulting in an impressive 300% sales growth, generating significant repeat business
- Developed and executed training program for all customer-facing employees to facilitate restaurant operations, that resulted in low turn over, higher check averages, order expedition and rave social media reviews
- Spearheaded the development of various administrative and operational reports and systems, including payroll, tip sheets, P&L statements, daily logs, cash reports, and daily staff agendas.
- Took charge of human resource responsibilities, demonstrating proficiency in personnel management and administrative processes.
AGM & Events Manager
Ascent Lounge, Time Warner Center
New York, NY
09.2015 - 01.2017
- Provided leadership in managing multiple projects simultaneously under tight deadlines.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Managed event staff onsite during each event to ensure smooth operations.
- Established relationships with vendors, suppliers and sponsors to secure discounts or exclusive packages for customers.
- Tracked event sales performance using CRM software and analyzed results to identify areas for improvement.
- Managed day-to-day operations including scheduling shifts, ordering supplies, overseeing inventory levels, and ensuring compliance with health codes.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Restaurant Service Manager
Buddakan, STARR Restaurants
New York, NY
10.2014 - 08.2015
- Managed daily restaurant operations for a high-volume establishment generating $25M+ in revenue, overseeing staff performance, maintaining exceptional customer service standards, and ensuring efficient service delivery.
- Developed and implemented service protocols to enhance guest satisfaction, resulting in increased customer retention and positive reviews.
- Conducted staff training and development programs to uphold service excellence and improve team productivity.
- Fostered a positive work environment by promoting teamwork, recognizing achievements, and addressing employee concerns effectively.
Hospitality Manager
The Mark by Jean-Georges, Mark Hotel
New York, NY
02.2014 - 07.2014
- Managed fine dining restaurant operations and staff performance of Jean Georges Restaurant, Lounge Bar and In-Room Dining at the Hotel Ranked "#1 City Hotel in the US"; Championed guest satisfaction by being proactive
- Oversaw coordination of all special events and banquets, ensuring seamless execution and guest satisfaction.
- Collaborated with other hotel departments to enhance the experience of VIP guests, fostering positive interactions and exceeding expectations.
Restaurant Manager
BR Guest Hospitality
New York, NY
02.2013 - 01.2014
- Managed all facets of day-to-day service and operations to realize predetermined objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation, ensuring alignment with organizational goals and standards.
Maitre'D
The Plaza Hotel
New York, NY
05.2012 - 12.2012
Sales & Event Supervisor
Statue of Liberty
Liberty Island, New York
05.2010 - 11.2011
Education
Master of Science - Hospitality Management
New York University
05.2013
Skills
- Result Driven Self Starter
- Financial KPI's Analysis & Budgeting
- POS & Software Programming
- Strategic Planning and Goal Alignment
- Continuous Process Improvement
- Purchasing & Inventory Control
- Sales & Negotiations
- Team Building & Training
Certification
ServSafe
Timeline
Director of F&B Operations
World Spa
03.2021 - Current
Assistant F&B Director
L'Adresse
04.2017 - 03.2020
AGM & Events Manager
Ascent Lounge, Time Warner Center
09.2015 - 01.2017
Restaurant Service Manager
Buddakan, STARR Restaurants
10.2014 - 08.2015
Hospitality Manager
The Mark by Jean-Georges, Mark Hotel
02.2014 - 07.2014
Restaurant Manager
BR Guest Hospitality
02.2013 - 01.2014
Maitre'D
The Plaza Hotel
05.2012 - 12.2012
Sales & Event Supervisor
Statue of Liberty
05.2010 - 11.2011
Master of Science - Hospitality Management
New York University
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