NATALYA BONKOWSKI
Warren
Summary
Highly motivated and compassionate professional with EMT training, 100+ clinical hours on an Advanced Life Support (ALS) unit with Medstar Ambulance, and extensive experience in customer service, leadership, and high-pressure environments. Skilled in multitasking, conflict resolution, de-escalation, and communicating effectively with individuals experiencing stressful or emergency situations. Experienced working alongside emergency medical personnel, understanding dispatch procedures, radio communications, and hospital handoff processes. Recognized for remaining calm under pressure, gathering critical information quickly, and providing reassurance to others during challenging circumstances. Currently awaiting National Registry of Emergency Medical Technicians (NREMT) certification.
Overview
3
3
years of professional experience
1
1
Certification
Work History
EMT Student Clinicals
Medstar Ambulance Services
01.2025
- Completed over 100 clinical hours on an Advanced Life Support (ALS) unit.
- Responded alongside EMS professionals to Priority 1 emergency calls.
- Assisted with patient assessments and emergency care in fast-paced environments.
- Observed and participated in radio communications between EMS crews, dispatch, and receiving hospitals.
- Developed an understanding of trauma center notifications, patient handoff procedures, and emergency response protocols.
- Demonstrated the ability to remain calm and focused during critical incidents.
Bartender
Bourbon Shores
03.2026 - Current
- Provide exceptional customer service in a fast-paced, high-volume bar environment while maintaining professionalism and efficiency.
- Manage multiple orders simultaneously while maintaining attention to detail and quality service.
- Utilize strong communication and conflict-resolution skills to de-escalate situations and ensure a safe environment for guests and staff.
- Collaborate with management and team members to maintain efficient operations during peak hours and special events.
- Monitor guest behavior and exercise sound judgment when addressing intoxicated patrons in accordance with responsible alcohol service practices.
Bartender
The Rubber Duck
07.2025 - 11.2025
- Managed multiple responsibilities simultaneously while maintaining excellent customer service.
- Utilized strong communication skills to de-escalate conflicts and resolve concerns before situations escalated.
- Maintained composure in high-volume, fast-paced environments requiring rapid decision-making.
- Handled cash transactions accurately and maintained detailed records.
Bartender Supervisor
Joey B's Public House
04.2025 - 06.2025
- Supervised staff operations and ensured efficient workflow during peak business periods.
- Addressed customer concerns professionally and resolved conflicts using effective communication.
- Trained and mentored new employees on procedures and customer service standards.
- Demonstrated leadership, accountability, and sound judgment under pressure.
Assistant Manager
Chili Peppers Tanning
10.2024 - 06.2025
- Delivered outstanding customer service by identifying client needs, and providing product education.
- Consistently exceeded sales goals, increasing revenue by 15% through personalized product recommendations.
- Handled transactions with accuracy, including cash handling and register balancing.
- Maintained clean, organized displays, and ensured store readiness for customer traffic.
- Acted as Assistant Manager, handling employee discipline, resolving conflicts, and managing customer complaints by finding practical, compromise-based solutions.
Nutrition Service Attendant
Corewell Health
06.2023 - 01.2024
- Assisted patients while maintaining professionalism and compassion in a healthcare environment.
- Followed healthcare policies and procedures with attention to detail.
- Communicated effectively with patients and healthcare staff.
Education
Macomb Community College
High School Diploma - undefined
Warren Woods Tower High School
01-2024
Skills
- Crisis Intervention & De-escalation
- Multitasking in High-Stress Environments
- Customer & Public Relations
- Active Listening
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Time Management
- Attention to Detail
- Microsoft Office & Google Workspace
- Accurate Documentation & Record Keeping
Certification
- Emergency Medical Technician (EMT) Course Completion – Center Line High School
- Awaiting National Registry of Emergency Medical Technicians (NREMT)
- 100 Clinical Hours Completed – Medstar Ambulance Services ALS Unit
- Certified Patient Care Technician (NHA)
- CPR & First Aid Certified – American Red Cross
ADDITIONAL QUALIFICATIONS
- Strong ability to calm and reassure individuals experiencing distress or crisis.
- Experienced gathering information quickly and accurately while maintaining professionalism.
- Proven ability to identify potential conflicts and de-escalate situations before they become critical.
- Passionate about public service and helping others during emergencies and difficult life events.
Timeline
Bartender
Bourbon Shores
03.2026 - Current
Bartender
The Rubber Duck
07.2025 - 11.2025
Bartender Supervisor
Joey B's Public House
04.2025 - 06.2025
EMT Student Clinicals
Medstar Ambulance Services
01.2025
Assistant Manager
Chili Peppers Tanning
10.2024 - 06.2025
Nutrition Service Attendant
Corewell Health
06.2023 - 01.2024
High School Diploma - undefined
Warren Woods Tower High School
Macomb Community College