Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Natalya Byrd

Natalya Byrd

Maryville

Summary

Motivated individual with a diverse background in customer service, sales, and banking. Proven ability to build strong customer relationships and effectively understand their needs. Exceptional communication and interpersonal skills enable the provision of superior customer service. Expertise in organizing and executing domestic shipments to ensure timely delivery. Skilled in resolving logistics issues and developing strategies to enhance cost-effectiveness.

Overview

6
6
years of professional experience

Work History

Bank Operations Processor

First Horizon Bank
01.2024 - 08.2024
  • Supported branches and back office with DDA, CDA, and IRA related questions.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
  • Managed multiple priorities simultaneously, maintaining organization even during peak periods.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Verified and processed all signature cards, business documents, and legal documents from branches and back office.
  • Consistently met and exceeded daily SLA goals.
  • Participated in and joined the Women’s Achievement and Neurodiversity groups, contributing to inclusive workplace initiatives.

Customer Service Representative

K&P Remodeling
04.2023 - 12.2023
  • Identifies potential clients by reaching them on the phone and scheduling appointments for sales representatives.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used CRM software to maintain detailed contact logs and account records.
  • Responded to customer requests for products, services, and company information.

Office Coordinator

BHS Corrugated
10.2022 - 01.2023
    • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Maintained office supplies inventory by checking stock and ordering new supplies.
    • Collect and organize slides and action items for the monthly review meetings and company newsletter.
    • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

Call Center Representative

Elavon
04.2022 - 10.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Worked with customer to create debt repayment plan based on current financial condition.

Strategic Account Representative

Mobile Mini
05.2021 - 11.2021
  • Contacted customers to assess satisfaction and current needs.
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked orders and notified customers of status or potential delays.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Attended monthly sales meetings and quarterly sales trainings.

Key Account Representative

Mobile Mini
05.2018 - 05.2021
  • Contacted customers to assess satisfaction and current needs.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Monitored industry news and trends to stay up-to-date on competitive landscape.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Set and achieved company defined sales goals.
  • Built diverse and consistent sales portfolio.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.

Education

Associate of Science - Biology

Roane State Community College
05.2014

Skills

  • Active Listening
  • Sales Expertise
  • Report Preparation
  • Order Fulfillment
  • Freight Operations
  • Shipping and Receiving Understanding
  • Conflict Resolution
  • Customer Relationship Management
  • Call Volume and Quality Metrics
  • Trained in Salesforce
  • Account management

Timeline

Bank Operations Processor

First Horizon Bank
01.2024 - 08.2024

Customer Service Representative

K&P Remodeling
04.2023 - 12.2023

Office Coordinator

BHS Corrugated
10.2022 - 01.2023

Call Center Representative

Elavon
04.2022 - 10.2022

Strategic Account Representative

Mobile Mini
05.2021 - 11.2021

Key Account Representative

Mobile Mini
05.2018 - 05.2021

Associate of Science - Biology

Roane State Community College

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