Summary
Overview
Work History
Education
Skills
Accomplishments
References
Training
Timeline
Generic

NATALYA CORTEZ

ORLANDO,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Mail Handler

United States Postal Service
Orlando, FL
04.2020 - Current
  • In my capacity as a Mail Handler with the United States Postal Service in Orlando, Florida, since April 24, 2020, I have been instrumental in the critical operations of unloading and sorting mail directly from transportation vehicles, facilitating its timely and efficient dispatch
  • My responsibilities extend to the meticulous organization and labeling of mail sacks, encompassing the entire spectrum of mail handling activities, from the initial processing of letter mail to the securement of filled sacks for onward distribution
  • Demonstrating a proactive and innovative mindset, I spearheaded the implementation of a manual sorting system specifically designed for Priority Mail, integrating the Ground Advantage program
  • This initiative was further enhanced by the introduction of visual aids, such as strategically placed floor labels, which significantly improved the sorting process's accuracy and efficiency
  • These efforts underscore my dedication to operational excellence and my commitment to ensuring the seamless and uninterrupted flow of mail within the postal system.
  • Ensured compliance with safety regulations and industry standards for handling hazardous materials.
  • Prepared inventory for shipment by attaching tags and labels.
  • Identified opportunities to reduce cost and improve productivity.
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Operated mail processing equipment and manually sorted mail.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.
  • Labeled containers with proper destination addresses for efficient distribution.

Delivery Driver

AMAZON
Orlando, USA
11.2019 - 04.2020
  • Serving as a Delivery Driver for Amazon from November 20, 2019, to April 23, 2020, in Orlando, Florida, I upheld the critical responsibility of ensuring the precise and timely delivery of packages to diverse destinations, encompassing residential homes, retail establishments, and designated drop-off locations
  • My role was pivotal in upholding Amazon's esteemed commitment to surpassing customer expectations by guaranteeing the accurate and punctual delivery of all orders, irrespective of their size
  • I adeptly navigated a multitude of delivery routes, ensuring strict adherence to scheduled timelines, and maintained the utmost care and integrity in handling packages
  • This role demanded a high degree of reliability, exceptional navigational skills, and a steadfast commitment to customer service excellence, all of which I consistently delivered to enhance customer satisfaction and uphold Amazon's reputation for service reliability.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Inspected vehicles' condition, supplies and equipment before and after trips

Disney Magical Express Boarding Coordinator

MEARS
Orlando, USA
07.2019 - 11.2019
  • In my capacity as a Disney Magical Express Boarding Coordinator with MEARS, from July 19, 2019, to November 19, 2019, at Orlando International Airport, I was entrusted with the seamless execution of bus loading operations
  • My core mandate was to ensure a professional and courteous transition for guests into the enchanting realm of Disney, marking the commencement of their immersive experience
  • My primary duties encompassed directing guests and efficiently facilitating their boarding onto designated motor coaches, along with their luggage
  • Leveraging detailed operational reports, I enhanced the boarding process's efficiency, a role in which I excelled due to my meticulous attention to detail and commitment to precision
  • I played a pivotal role in ensuring the correct and safe boarding of each guest, thereby setting a positive tone for their forthcoming Disney adventure
  • Positioned at the forefront of this magical journey, I was dedicated to instilling an initial sense of wonder and excitement among guests, ensuring the essence of Disney's magic was palpable from their very arrival at the Orlando International Airport
  • My role transcended mere service provision, embodying the spirit of Disney's enchantment and contributing to an unforgettable guest experience from the outset.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

City Carrier Assistant

United States Postal Service
Sarasota, USA
01.2019 - 04.2019
  • During my tenure as a City Carrier Assistant (CCA) with the United States Postal Service in Sarasota, Florida, from January 5, 2019, to April 29, 2019, I was integral in executing precise and timely mail and parcel deliveries to a diverse customer base
  • My role was characterized by a rapid acclimatization to local delivery routes and protocols, underscoring my essential contribution to the organization's daily operations
  • My duties encompassed the meticulous sorting and organization of mail, the strategic preparation of delivery routes, and the guarantee of prompt delivery for each item
  • I adopted a methodical approach to parcel organization and route optimization, particularly for time-sensitive deliveries, significantly enhancing operational efficiency
  • Moreover, I leveraged advanced technology, utilizing handheld devices to refine tracking processes and confirm deliveries, thereby elevating service reliability and customer satisfaction
  • Through my dedicated efforts, I achieved notable enhancements in delivery timelines and service quality
  • My ability to manage and accurately deliver substantial volumes of mail underscored my commitment to excellence, ultimately fostering a positive and lasting impact on the USPS's delivery service.
  • Scanned items into system to record tracking information.
  • Loaded mail onto trucks according to established procedures.
  • Inspected vehicles daily to ensure safe operation.
  • Delivered mail along established routes using a vehicle provided by the USPS.
  • Performed customer service duties such as providing change of address cards or other postal forms.
  • Collected signatures on parcels requiring proof of delivery.
  • Responded to customer complaints regarding their mail service in a professional manner.
  • Processed incoming, outgoing mail at post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, packages.
  • Communicated regularly with supervisor regarding changes in route or schedule.
  • Sold stamps and money orders to mail customers along daily route.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

GSC-supervisor

BAGS LLC
Orlando, USA
09.2016 - 01.2019
  • In my capacity as a Ground Security Coordinator (GSC) Supervisor at Bags, Inc., from September 26, 2016, to January 4, 2019, in Orlando, Florida, I was entrusted with pivotal responsibilities that ensured the meticulous handling and security of passenger luggage, in strict adherence to Transportation Security Administration (TSA) guidelines
  • My role encompassed issuing boarding passes, accurately tagging baggage for departure, and providing passengers with essential information regarding locations, directions, and flight details
  • My commitment to delivering exceptional customer service was paramount, addressing the needs of airline passengers and Bags, Inc
  • Clients with professionalism and courtesy
  • Proficiency in safety, security, and the handling of dangerous goods, including HAZMAT protocols, was maintained through rigorous annual training, ensuring full compliance with both Bags, Inc
  • And airline partner standards
  • Operating within a dynamic and high-volume customer service setting, my leadership role required the fostering of a positive and congenial environment, thereby enhancing the operational efficiency and service quality of Bags, Inc
  • This approach not only ensured a seamless and secure luggage handling process but also significantly contributed to the overall positive passenger experience.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Greeter

BREAKFAST CLUB
Farmington Hills, USA
01.2016 - 08.2016
  • In my role as a Greeter at the Breakfast Club in Farmington Hills, Michigan, from January 3, 2016, to August 1, 2016, I was the initial point of contact for patrons, responsible for setting a welcoming tone and facilitating a seamless seating process
  • My duties required a comprehensive understanding of the restaurant's operational flow and an acute sensitivity to the preferences and needs of guests to ensure their prompt and efficient accommodation
  • I prioritized creating an inviting and congenial atmosphere, directly contributing to an enhanced dining experience for all visitors
  • This role demanded not only interpersonal skills but also an ability to maintain a positive demeanor under various customer service scenarios, thereby upholding the establishment's reputation for exceptional hospitality.
  • Operated cash register to process payments for purchases.
  • Conducted inventory counts at end of day and shift to ensure accurate records.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.

Accountant

CONSTRUCTION CORPORATION
Kyiv, Ukraine
04.2004 - 04.2015
  • As an Accountant at Construction Corporation in Kyiv, Ukraine, from April 11, 2004, to April 26, 2015, I was entrusted with the comprehensive management and accurate reporting of the organization's financial data
  • My responsibilities encompassed the meticulous preparation of financial statements that provided deep insights into the company's fiscal health, the detailed examination and analysis of account ledgers, and the rigorous enforcement of financial reporting standards and accounting protocols to uphold financial integrity and regulatory compliance
  • My commitment to precision and a keen eye for detail were instrumental in maintaining the organization's financial accuracy and adherence to accounting best practices
  • This diligence was notably recognized during our most recent audit, where my contributions led to a commendable review of compliance with the Sarbanes-Oxley (SOX) Act, affirming my role in bolstering the company's financial management and compliance framework.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
  • Wrote reports, authored papers and organized supporting documentation.

Education

Bachelor's Degree in Finance -

Institute of Finance
07.2008

Bachelor's Degree in Engineering -

Polytechnic University
07.1994

Skills

  • Postal Operations Acumen
  • Technological Proficiency
  • Analytical Abilities
  • Communication Excellence
  • Attention to Detail
  • Interpersonal Skills
  • Leadership & Management
  • Time Management
  • Compliance and Safety Awareness
  • Operational Knowledge of USPS Systems
  • Strategic Planning
  • Quality Control
  • Problem Solving / Decision Making
  • Financial Acumen
  • Technology Proficiency
  • Training and Development

Accomplishments

  • During my tenure as a Mail Handler, I identified and rectified a critical sorting error caused by parcels being loaded into an incorrect dual apps machine, resulting in an unusual number of rejections. Recognizing the error, I immediately halted the operation, corrected the misdirected parcels, and engaged in a thorough review to prevent recurrence. My initiative extended to educating drivers and team members on the importance of precision in mail handling, thereby averting potential backlogs and ensuring the successful sorting and dispatch of all affected parcels. This incident underscored my capacity to swiftly address unforeseen challenges, implement effective solutions, and collaborate with colleagues to bolster operational efficiency.
  • Following the ratification of a new Memorandum of Understanding (MOU) affecting Mail Handler Assistants (MHAs), I took the initiative to master the MOU details, focusing on the implications for scheduling and machine operations. I facilitated discussions to elucidate the MOU's nuances, particularly the transition to Full-Time Flexible (FTF) positions and the associated terms. My efforts to educate and support peers ensured a smooth adaptation to the new guidelines, minimizing scheduling disruptions and enhancing machine staffing efficiency.
  • As a Ground Security Coordinator at BAGS LLC, I adeptly managed the high-stakes 11 pm rush, coordinating tasks to meet a midnight deadline crucial for airline operations. This role demanded exceptional oral communication, composure, and the ability to de-escalate potential tensions, particularly during peak periods with extensive customer queues. My effective leadership and clear communication ensured the timely and accurate processing of baggage, maintaining operational continuity under tight deadlines.
  • In a supervisory capacity at Bags, Inc., I navigated a challenging scenario involving a surge of last-minute airline check-ins at Disney resorts. With a critical midnight deadline looming, I strategically allocated resources and directed the team to expedite the check-in and baggage tagging process. My leadership ensured the efficient handling of all guests, reinforcing our commitment to service excellence and contributing to a positive customer experience.

References

  • Gary Rivera, Manager Distribution Operation, (407) 812-1178
  • Lyle Lizzotte, Manager Distribution Operation, (407) 812-1108
  • Nereshia Thomas, Manager Distribution Operation Training, (407) 8121116

Training

  • 12/10/2023, 12/10/2023, Liteblue USPS Conversion Web-based Courses
  • 01/11/2023, 06/11/2023, HRDQ-U Supervisor leadership training
  • 08/29/2022, 08/29/2022, Five steps to better understand your customer
  • 08/29/2022, 08/29/2022, Improving workplace culture with positive
  • 01/16/2019, 01/19/2019, USPS Standard Training for City Letter Carriers

Timeline

Mail Handler

United States Postal Service
04.2020 - Current

Delivery Driver

AMAZON
11.2019 - 04.2020

Disney Magical Express Boarding Coordinator

MEARS
07.2019 - 11.2019

City Carrier Assistant

United States Postal Service
01.2019 - 04.2019

GSC-supervisor

BAGS LLC
09.2016 - 01.2019

Greeter

BREAKFAST CLUB
01.2016 - 08.2016

Accountant

CONSTRUCTION CORPORATION
04.2004 - 04.2015

Bachelor's Degree in Finance -

Institute of Finance

Bachelor's Degree in Engineering -

Polytechnic University

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NATALYA CORTEZ