Natalya Grant
Brooklyn
Summary
Detail-oriented administrative professional with expertise in scheduling management, data entry accuracy, and customer support. Proven ability to handle confidential documents and optimize workflows to enhance team efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
R&M Cleaning Solutions
New York
01.2019 - 08.2025
- Managed scheduling and appointment coordination for cleaning service teams.
- Assisted in maintaining office inventory and ordering cleaning supplies.
- Supported customer inquiries through phone and email communication.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Data Entry Clerk
Kleau Media
Brooklyn
05.2014 - 10.2018
- Entered data into systems accurately and efficiently.
- Maintained confidentiality of sensitive data throughout processes.
- Supported routine administrative tasks as needed by the team.
- Utilized spreadsheets to track and manage data entries effectively.
- Created spreadsheets to track data entries.
- Identified and corrected data entry errors to prevent duplication across systems.
- Provided support to management staff in regards to data entry processes.
- Organized files according to established procedures for easy retrieval later on.
- Prepared summaries of daily work completed for review by supervisors.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Shift Leader
SUBWAY®Restaurants
Brooklyn
06.2011 - 03.2014
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new staff on customer service standards and operational procedures.
- Coordinated daily inventory counts to maintain stock levels and organization.
- Assisted in scheduling shifts to optimize workforce coverage and productivity.
- Supported management in maintaining a positive work atmosphere for all employees.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Erasmus Hall Campus
Brooklyn06-2011
Skills
- Office administration
- Customer support
- Workflow optimization
- Data entry accuracy
- Scheduling management
- Team leadership
- Microsoft PowerPoint
- Microsoft
- Customer and client relations
- Strong interpersonal skills
Timeline
Administrative Assistant
R&M Cleaning Solutions
01.2019 - 08.2025
Data Entry Clerk
Kleau Media
05.2014 - 10.2018
Shift Leader
SUBWAY®Restaurants
06.2011 - 03.2014
High School Diploma -
Erasmus Hall Campus
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