Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Natalya Hicks

Summary

Hello! I'm Natalya Hicks, a passionate full-time college student diving deep into the world of accounting and business management, with an exciting minor in real estate. My journey has included dynamic roles in retail sales management, where I've honed my skills at places like Journeys, BA&SH, and fragrance.Net. I'm driven by a strong desire to lead successful projects and empower teams. With a proven track record of planning and executing initiatives, I thrive in fast-paced environments where meeting deadlines is key. I excel at crafting positive relationships with customers and motivating my teams to achieve remarkable results. Combining analytical thinking, technical know-how, and problem-solving abilities, I'm dedicated to maximizing team performance and driving operational efficiency. I'm excited about the opportunities ahead and the impact I can make in the business world!

Overview

2
2
years of professional experience

Work History

Manager

FragranceNet
09.2024 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Communicated plans and actions to meet departmental goals.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Reduced workplace safety or health hazards by enforcing work practices and procedures.
  • Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Facilitated month-end closing processes, invoicing and journal entries.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Sales Associate Intern

BA&SH
07.2024 - 08.2024
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Organized company files and created support system to decrease workload and increase productivity.
  • Assisted in the organization of promotional events both in-store and offsite, resulting in increased foot traffic and sales conversions.
  • Participated in regular training sessions to stay current on company policies, promotions, and industry trends.
  • Partnered with other departments as necessary during busy periods or for special projects, exemplifying strong teamwork skills.
  • Maintained an organized inventory system for tracking sales and stock levels.
  • Cultivated excellent interpersonal skills by engaging customers in friendly conversation.
  • Collaborated with team members on various projects such as promotional campaigns or special events.

Sales Associate/Assistant Manager

Journeys Shoe Store
03.2023 - 06.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Accounting And Business Management

Brooklyn College of The City University of New York
Brooklyn, NY
05-2027

High School Diploma -

Edward R Murrow High School
Brooklyn, NY
06-2023

Skills

  • Product And Service Management
  • Team leadership
  • Networking And Relationship Building
  • Store Organization
  • Policy And Procedure Adherence
  • Cash Management
  • Team Building And Development
  • Customer service
  • Verbal and written communication
  • Documentation and reporting
  • Marketing
  • Multitasking Abilities
  • Staff training
  • Time management abilities
  • Positive And Engaging Demeanor
  • Systems And Software Expertise
  • Documentation Skills
  • Sales Leadership
  • Retail Sales Customer Service
  • Calendar Management

Accomplishments

  • Attendance
  • Honor roll
  • Volunteer award
  • Award for being the best selling associate in store

Affiliations

  • Volunteer work on campus
  • Part-time tutoring on campus
  • Actively a part of black student union clubs on campus

Timeline

Manager

FragranceNet
09.2024 - Current

Sales Associate Intern

BA&SH
07.2024 - 08.2024

Sales Associate/Assistant Manager

Journeys Shoe Store
03.2023 - 06.2024

High School Diploma -

Edward R Murrow High School

Accounting And Business Management

Brooklyn College of The City University of New York

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