Natalya Kientop

Customer Service Representative

Mills Fleet Farm

Green Bay, United States

07.2020 - 05.2022

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
Handle customer exchanges, returns and complaints effectively.
Serve as a cashier resource while on floor duty by assisting with transactions, resolving discrepancies and troubleshooting cash register and tender issues.
Greet customers in a friendly manner with a smile, throughout the entire interaction. Are outgoing and engaging. Must love working with people.
Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
Articulate the advantages of the Fleet Rewards credit card and encourage customers to apply.
Extend offers for the Extended Protection Policy to qualifying items.
Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
Remain knowledgeable about the store for customer questions.
Restock items efficiently and accurately; ensure assigned area is always presentable.
Deliver an outstanding shopping experience.
Help cashier team deliver a rewarding shopping experience for our customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.