Natalya L. L. Hiatt

U.S. Navy Aviation Electronics Technician
Active Secret Clearance | 5 Years of Experience

• Maintained and repaired complex avionics and automated support systems to ensure aircraft mission readiness.
• Performed detailed diagnostics and preventative maintenance on aircraft gear and operational test benches.
• Interpreted and applied technical documentation to troubleshoot and resolve system malfunctions.
• Led and collaborated with diverse teams, fostering effective communication in high-stakes environments.
• Demonstrated strong work ethic, adaptability, and performance under pressure in mission-critical operations.

• Delivered exceptional customer service by engaging with guests, resolving concerns promptly, and creating a welcoming dining experience in a high-volume environment.
• Refined interpersonal skills behind the bar through building rapport with patrons, anticipating customer preferences, and consistently increasing sales through effective upselling and personalized recommendations resulting in a 36% increase in profit.

• Built long-term client relationships by leveraging deep product knowledge and applying strategic upselling techniques to match customer needs and drive revenue.
• Delivered personalized customer experiences through genuine, attentive interactions, consistently meeting or exceeding monthly sales goals by $10,000.