Nataly A. Mendoza
Orlando,FL
Summary
Skilled customer service professional with a strong background in managing customer interactions, resolving conflicts, and delivering outstanding service. Over 10+ years of experience in client service and office administration, with proven abilities in communication, problem-solving, and team collaboration. Seeking opportunities to apply my expertise in a dynamic role that offers professional growth and career advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inbound and Outbound Warehouse Associate
Amazon Fulfillment
Lakeland, FL
11.2021 - Current
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Efficiently and safely handled inventory control and order fulfillment duties within Amazon's fast-paced warehouse environment.
- Picked and packed customer orders with a focus on accuracy, timeliness, and meeting productivity targets.
- Utilized handheld devices and warehouse management systems (WMS) to track inventory movements and update order status.
- Maintained a clean and organized workspace, ensuring compliance with safety and quality standards.
- Collaborated with team members and supervisors to achieve daily operational goals and resolve any issues promptly.
- Cross-trained across multiple departments to fulfill productivity needs and warehouse output.
Host
The Rez Grill (Hard Rock Casino & Hotel)
Tampa, FL
08.2022 - 02.2023
- Executed light administrative tasks including filing documents, handling VIP and hotel guest reservations as company officials.
- Served as first point-of-contact for resolving guest complaints or special requests.
- Managed dining room layout to maximize efficiency of staff members.
- Answered customer inquiries regarding the menu, restaurant services, special promotions, and casino events.
- Maintained consistent and accurate records of daily casino bank deposits
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Production and Client Coordinator
Allied Maker
Long Island, NY
08.2020 - 10.2021
- Coordinated production schedules and workflow to ensure timely manufacturing of artisanal lighting products, maintaining high standards of quality and craftsmanship.
- Collaborated closely with design and engineering teams to troubleshoot manufacturing issues and implement process improvements for efficiency and product quality enhancement.
- Conducted regular inspections and quality audits of finished products, ensuring they met customer expectations and industry standards.
- Act as the main liaison between the company and clients, ensuring satisfaction and fostering long-term relationships with designers, architects, contractors, and homeowners.
- Manage client expectations by providing clear and timely communication regarding project status, potential issues, and solutions.
- Assist clients in selecting appropriate industrial lighting solutions based on their specific needs and requirements.
- Oversee project execution, from initial consultation to final delivery, ensuring all client requirements are met.
- Create and present tailored proposals and solutions to meet client needs and secure new contracts.
- Collaborate with sales, engineering, and production teams to align project goals with client expectations.
- Conduct client consultations to understand their lighting requirements, provide product recommendations, and prepare detailed proposals.
Licensed Insurance Agent
GEICO
Lakeland, FL
06.2018 - 01.2020
- Active state 04-40 insurance license with proficiency in insurance products and regulations.
- Strong customer relationship management skills with a focus on resolving inquiries and concerns effectively.
- Excellent communication skills both verbal and written, with a professional phone manner.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with strong organizational skills to maintain accurate customer records and documentation.
- Successfully handled call intake and queue management across various time-zones in the continental U.S. and Hawaii while maintaining efficiency.
Server
Olive Garden
Winter Haven, FL
01.2016 - 08.2018
- Provided exceptional customer service to guests by promptly greeting them, taking orders, and anticipating their needs throughout the dining experience.
- Demonstrated proficiency in menu knowledge, including ingredients and preparation methods, to effectively recommend and upsell menu items based on guest preferences.
- Managed multiple tables simultaneously, ensuring timely and accurate delivery of food and beverages while maintaining high service standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, accommodating special requests and dietary restrictions as needed.
- Resolved guest complaints promptly and professionally, ensuring guest satisfaction and enhancing the overall dining experience.
- Maintained cleanliness and organization of dining areas, including tables, chairs, and condiment stations, in accordance with health and safety standards.
- Assisted in training new servers on restaurant policies, procedures, and service standards to uphold consistency and quality of service.
- Consistently achieved or exceeded sales targets through effective upselling techniques and suggestive selling, contributing to overall restaurant revenue growth.
- Worked effectively as part of a team, communicating with colleagues and management to ensure smooth restaurant operations and exceptional guest service.
Education
GED -
East Area Adult School
Auburndale, FL10-2016
Skills
- Customer Service
- Work Order Processing
- Detail Oriented
- Team Collaboration
- Telephone Reception
- Reservations Management
- Guest Relations
- Purchase Orders
- Task Delegation
- Schedule Coordination
- Production Reporting
- Production Scheduling
- Deadline Management
- Inside Sales
- Computer Proficiency and Microsoft Office
Certification
- 06-20 All Lines Adjuster License
Languages
English
Native/ Bilingual
Spanish
Limited
Italian
Elementary
Accomplishments
- 2016 VoTech Scholarship Recipient
Affiliations
- Home Care-Taker
- Seasonal Garden Nursery Management
- Childcare and Petcare
Timeline
Host
The Rez Grill (Hard Rock Casino & Hotel)
08.2022 - 02.2023
Inbound and Outbound Warehouse Associate
Amazon Fulfillment
11.2021 - Current
Production and Client Coordinator
Allied Maker
08.2020 - 10.2021
Licensed Insurance Agent
GEICO
06.2018 - 01.2020
Server
Olive Garden
01.2016 - 08.2018
GED -
East Area Adult School
- 06-20 All Lines Adjuster License
Similar Profiles
Nina JenkinsNina Jenkins
ICQA Warehouse Associate at Amazon FulfillmentICQA Warehouse Associate at Amazon Fulfillment
Yusuf IssakYusuf Issak
Warehouse at Amazon FulfillmentWarehouse at Amazon Fulfillment
Jessica LeeJessica Lee
Fulfillment Associate at Amazon FulfillmentFulfillment Associate at Amazon Fulfillment