Natalya Rivera
Crestview
Summary
Customer service professional with extensive experience at Happys Watersports, specializing in conflict resolution and customer relationship management. Demonstrated ability to enhance customer satisfaction through effective problem-solving and strategic service improvements. Skilled in team collaboration to support sales and foster a positive environment.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Happys watersports
Destin
04.2022 - Current
- Checked in customers for boat rental.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided feedback to improve customer service strategies and practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Retail Sales Associate
Target
Mobile
12.2020 - 12.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and inquiries.
- worked at the customer service cashier to help with the returns of products.
- worked on drive-up orders to take to customers' cars.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Associate
best western beachside resort
Pensacola Beach
06.2020 - 08.2020
- Monitored pool area for safety and compliance with health regulations.
- Assisted guests with poolside needs and inquiries throughout the day.
- Enforced pool rules and regulations to ensure guest safety.
- Greeted customers upon arrival at the pool area.
- Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
- Supplied guests with towels, shade umbrellas, and refreshments to provide comforting, welcoming environment.
Retail Sales Associate
Flo's flounders beach, booze and boutique
Pensacola Beach
07.2017 - 10.2017
- Restocked shelves and maintained merchandise displays effectively.
- Assisted customers with product selection and inquiries.
- Collaborated with team members to enhance store presentation.
- Ensured compliance with safety and cleanliness standards across the store.
- Participated in inventory management and loss prevention efforts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Pensacola Catholic High School
Pensacola, FL06-2020
High School Diploma -
University of South Alabama
Mobile, ALSkills
- Customer relationship management
- Problem solving
- Conflict resolution
- Product knowledge
- Service strategy improvement
- Sales support
- Cash handling
- Team collaboration
- Positive attitude
- customer service manger
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Happys watersports
04.2022 - Current
Retail Sales Associate
Target
12.2020 - 12.2022
Customer Service Associate
best western beachside resort
06.2020 - 08.2020
Retail Sales Associate
Flo's flounders beach, booze and boutique
07.2017 - 10.2017
High School Diploma -
Pensacola Catholic High School
High School Diploma -
University of South Alabama