Summary
Overview
Work History
Education
Skills
Timeline
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Natalya Smith

Moore,OK

Summary

Business-minded Relationship Banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Relationship Banker

Simmons Bank
08.2022 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Bartender, Trainer and Marketing

Texas Roadhouse
11.2010 - 08.2022
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Developed marketing strategies and resolved problems to drive sales.
  • Edited and assembled training materials and reports to meet client requirements.
  • Assisted in budget management, maximizing ROI on marketing initiatives.
  • Generated reports to support development and implementation of marketing plans.

Education

High School Diploma -

Moore High School
Moore, OK
05.2013

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Financial Planning
  • Cash Handling
  • Financial Advising
  • Business Development
  • Loss Prevention
  • Banking Software Proficiency
  • Account Reconciliation
  • Financial Institution Regulations
  • Employee Training Assistance

Timeline

Relationship Banker

Simmons Bank
08.2022 - Current

Bartender, Trainer and Marketing

Texas Roadhouse
11.2010 - 08.2022

High School Diploma -

Moore High School

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Natalya Smith