Summary
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Overview
Intern
Natalya Toennies

Natalya Toennies

Erie,PA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Work History

CEO

Lake Erie Modern Concepts, Inc
Erie, PA
10.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.

Certified Nursing Assistant

All Shifts Healthcare Agency
02.2018 - Current
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Medical Technician

Neuro Restorative Rehab
03.2021 - 04.2023
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.

Education

Bachelor of Science - Nursing/Finance/Business Administration

Gannon University
Erie, PA
01.2025

Certificate - Make The Sale: Build, Launch, And Manage E-commerce Stores

Google
Coursera
12.2023 - Current

Certificate - Google IT Support Professional

Google
Coursera
10.2023 - 12.2023

Skills

  • MS Office Proficiency
  • Software Diagnosis
  • Component Replacements
  • Hardware Upgrades
  • Application Support
  • Data Recovery
  • Customer Support Needs Assessment
  • Computer Hardware Knowledge
  • Customer Service Expertise
  • Technical Support and Assistance
  • Desktop Support
  • Configuring Devices
  • Software Implementation

Affiliations


  • Community Service, Volunteer at Klein Elementary School, Erie, PA, from 2016 to 2018.
  • Volunteer at Harborcreek Fire Department during voting on 5/18/21 and in 2020

Certification

  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician
  • BLS
  • CPR
  • Make the Sale: Build, Launch, and Manage E-commerce Stores- Google Certificate
  • Google IT Support Professional Certificate

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Certificate - Make The Sale: Build, Launch, And Manage E-commerce Stores

Google
12.2023 - Current

Certificate - Google IT Support Professional

Google
10.2023 - 12.2023

CEO

Lake Erie Modern Concepts, Inc
10.2021 - Current

Medical Technician

Neuro Restorative Rehab
03.2021 - 04.2023

Certified Nursing Assistant

All Shifts Healthcare Agency
02.2018 - Current
  • CNA - Certified Nurse Assistant
  • CMT - Certified Medication Technician
  • BLS
  • CPR

Bachelor of Science - Nursing/Finance/Business Administration

Gannon University

Overview

9
9
years of professional experience
1
1

Google IT Support Professional Certificate

1
1

Make the Sale: Build, Launch, and Manage E-commerce Stores

1
1

CPR

1
1

STNA

1
1

BLS

Natalya Toennies