Natalye Luna
Jupiter,FL
Summary
Accomplished Training Manager well versed and successful in developing and creating diverse training support tools to enhance the learning process, promote training strategies, and achieve effective learning through a learner centered approach.
Overview
12
12
years of professional experience
Work History
Manger of Documentation, Content & Training
MarketSpark
10.2021 - Current
- Developed and maintained a robust company Knowledge Base, by generating hundreds of guides and SOPs
- Collaborated with SMEs to translate knowledge into effective learning products for the intended audience
- Drove operational efficiency by collaborating with cross-functional teams to build and develop a training curriculum to drive product knowledge across the organization
- Created innovate methods to transfer technical support knowledge over to Operations, Tech Support, Service Delivery, Sales and Product teams
- Facilitated successful training of new software and SOPs in person and remotely allowing for the completion of key projects and leading to increased revenue growth
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives
- Utilized strong interpersonal and communications skills to disseminate information throughout the channel and helped establish best practice training processes
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
Network Operations Center Training Manager
Olympusat
03.2012 - 09.2021
- Developed and updated SOPs; for training Master Control Operators (all levels), Log Coordinators, Supervisors, and Network Operations Center processes
- Maintained and updated all training media and curriculum to ensure changing business needs were met
- Increased overall productivity by identifying and resolving learning gaps within the existing training program and adding supplemental instruction, monitoring progress, and updating/modernizing the current curriculum
- Reduced training time from eight weeks to four weeks by redesigning and translating highly technical concepts
- Coordinated with various vendors to disseminate information/new protocols as it pertained to different departments
- Prepared quick reference guides and workbooks for employees
- Developed training calendar and material for all NOC positions
- Coordinated and developed materials for cross department training events
- Directed initiatives for the team of Operators, Supervisors and Log Coordinators
- Wrote and conducted performance reviews for all staff benchmarking goals for Operators, Coordinators, and Supervisors
- Trained all NOC staff from new hires to Senior/Supervisors in order to maintain efficient operations
- Learned, trained, and integrated new technologies into SOPs
- Responsible for the implementation of onsite workflow
Education
Master's of Science - Instructional Design & Technology
Full Sail University
Orlando, FL03.2013
Bachelor of Arts - Film, Video, & New Media
Florida Atlantic University
Boca Raton, FL12.2012
Skills
- Bilingual English/Spanish
- Instructional Design
- Team Management
- Training and Development
- Training Delivery and Evaluation
- Translation
- Project Support
- Time Management
- Communication
- Strategic Thinker
- Technology Implementation
- Documentation Management
Timeline
Manger of Documentation, Content & Training
MarketSpark
10.2021 - Current
Network Operations Center Training Manager
Olympusat
03.2012 - 09.2021
Master's of Science - Instructional Design & Technology
Full Sail University
Bachelor of Arts - Film, Video, & New Media
Florida Atlantic University
Similar Profiles
Eric BallardEric Ballard
Reporting Analyst at MarketSparkReporting Analyst at MarketSpark
Benjamin T. MilliganBenjamin T. Milligan
Director of Technical Support at MarketSparkDirector of Technical Support at MarketSpark
Patrick BolezaPatrick Boleza
Customer Success Manager at MarketSpark, Inc.Customer Success Manager at MarketSpark, Inc.
Benjamin AbramsonBenjamin Abramson
Food Runner at Jetty’s Waterfront RestaurantFood Runner at Jetty’s Waterfront Restaurant
Constance CavanaghConstance Cavanagh
Self Employed at SelfSelf Employed at Self