Natalye Ruano Caseros
Rowland Heights,CA
Summary
Customer-focused professional with experience in aviation and customer service roles. Proven ability to thrive in fast-paced environments while collaborating effectively with diverse teams. Active engagement in the aviation community has enhanced understanding of industry standards and professionalism. Committed to leveraging strong interpersonal skills and passion for aviation in a Flight Attendant role.
Overview
5
5
years of professional experience
Work History
Customer Service and Social Media Specialist
The Pilot Spot-Brackett Field Airport
La Verne, California
03.2026 - Current
- Managed daily operations of all assigned social media accounts, ensuring consistent brand messaging and engagement.
- Collaborated with other departments to ensure brand consistency across all channels.
- Delivered prompt, friendly service for routine inquiries and service complaints, enhancing customer loyalty.
- Educated customers on product features and usage guidelines, improving customer knowledge and satisfaction.
Hostess & Cashier
Fonda Don Chon
Covina, California
11.2023 - 08.2025
- Trained new host staff on greeting protocols and customer service standards.
- Coordinated seating arrangements to optimize guest flow and dining experience.
- Assisted customers with product inquiries and recommendations.
- Collaborated with team members to ensure smooth store operations.
Youth Intern
Community Services Unlimited
Los Angeles, California
10.2022 - 12.2022
- Led workshops educating community members on effective plant care techniques, enhancing gardening knowledge.
- Maintained and cultivated garden beds through planting, weeding, and pruning diverse plants and flowers, contributing to garden health.
- Achieved Gardener Certification for sustainable practices, demonstrating commitment to environmentally friendly gardening.
Youth Counselor & Front Desk Receptionist
Joe Patton Academy Camp Special Needs Network
Los Angeles, California
07.2021 - 07.2022
- Supervised daily activities for campers, ensuring safety and engagement.
- Communicated with parents about camper progress and any concerns.
- Received recognition from the California State Senate for outstanding service and community contributions.
Education
Associate of Science - Commercial Flight
Mt. San Antonio College
Walnut, CA06-2027
High School Diploma -
Covina High School
Covina, CA06-2024
Skills
- Customer service
- Social media management
- Aviation Knowledge
- Fluent in English and Spanish
- Multitasking Abilities
- Teamwork & Collaboration
Timeline
Customer Service and Social Media Specialist
The Pilot Spot-Brackett Field Airport
03.2026 - Current
Hostess & Cashier
Fonda Don Chon
11.2023 - 08.2025
Youth Intern
Community Services Unlimited
10.2022 - 12.2022
Youth Counselor & Front Desk Receptionist
Joe Patton Academy Camp Special Needs Network
07.2021 - 07.2022
Associate of Science - Commercial Flight
Mt. San Antonio College
High School Diploma -
Covina High School