Natalyia Evans
Glen Burnie,Maryland
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excelled in data entry and building strong client relationships, enhancing customer satisfaction. Skilled in Microsoft Word and time management, adept at improving operational efficiency. Proven track record of exceeding performance goals through exceptional organizational and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Play Centers
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Toured new hires and interested clients
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks daily.
- Managed filing system, entered data, and completed other clerical tasks.
Youth Aide
Y In Central Maryland
02.2022 - 06.2022
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Supported children's development by encouraging teamwork and understanding of others.
- Assisted children with homework
- Prepared snacks and monthly incentives
Sales Associate
Footlocker.com Inc.
06.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Prioritized helping customers over completing other routine tasks in-store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
Education
No Degree - Criminology
Howard University
Washington, DC05-2026
No Degree - Criminology
Howard Community College
Columbia, MD12-2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Word
- File Organization
- Computer Proficiency
- Scheduling
- Documentation and Recordkeeping
Certification
- CPR/AED Certification
Timeline
Administrative Assistant
Play Centers
08.2023 - Current
Youth Aide
Y In Central Maryland
02.2022 - 06.2022
Sales Associate
Footlocker.com Inc.
06.2021 - 01.2022
- CPR/AED Certification
No Degree - Criminology
Howard University
No Degree - Criminology
Howard Community College
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