Natalyn Dixon

Work History

Client Manager

MRI Software

2020.04 - Current

Serve as the point of contact for software implementation transition
Responsible for providing support and professional services to clients, hosting conference calls, and aiding in any needs the client may have regarding real estate software
Serve as point person for client communications, including periodic update calls & training
Managed approximately 50 incoming calls, and emails per day from customers
Act as client liaison between Software Enabled Services and IT teams
Identify opportunities to sell additional products and services, follow through on specification creation/enhancement designs, and testing.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Scheduled and attended meetings with clients and prospective clients as requested.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Built relationships with customers and community to establish long-term business growth.
Managed accounts to retain existing relationships and grow share of business.
Directed sales support staff in administrative tasks to help sales reps close deals.

REALTOR

Berkshire Hathaway HomeServices Georgia Properties

2016.01 - 2020.01

Licensed to practice real estate in the state of Georgia with transaction experience from lead generation to close
Services provided include but are not limited to relocation, home buying and selling services for customers seeking residence within the Atlanta Metro area
Skills required include but are not limited to contract preparation, budgets, customer service, sales and marketing strategy, and business operations
Experienced in lead generation through sales calls, networking, CRM, Digital Advertising, Google Ads and Facebook
Created of all marketing materials for properties and all content for Newsletters and direct mail
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Compared recently sold area properties to determine competitive market prices.
Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Advised and informed prospective clients on current market activities and conditions.
Wrote contracts to outline sales and purchases of properties.
Negotiated, facilitated, and managed real estate transactions.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
2017 INCREASED gross commission income by 180% year-over-year
2018 million Dollar Club, Northeast Metro Atlanta Association of Realtors.

Account Manager

STARZ Entertainment, LLC

2013.05 - 2016.05

Secured and executed revenue and subscriber growth strategies with domestic Multichannel Video Programming Partners affiliated with STARZ Entertainment
Managed a territory of over 4 million households with revenue of $60 million
Implemented marketing and sales channel initiatives with affiliated partners for the promotion of STARZ services/content and Original Programming resulting in increased sales volume, subscriber retention and revenue growth
Formulated campaign plans that maximized ROI for STARZ; negotiated campaign terms with affiliate decision makers; review data analytics to determine success of campaign
Functioned as a liaison with STARZ Consumer and Brand Marketing, determine the most favorable utilization of all partner cooperative marketing funds to achieve revenue, subscriber and product engagement goals across partner platforms.
Trained new employees on customer service, money handling and organizing strategies.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Met existing customers to review current services and expand sales opportunities.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Facilitated client satisfaction and renewed customer relations to drive growth.
Liaised with marketing and sales teams to develop targeted campaigns.

Account Executive

STARZ Entertainment, LLC

2008.03 - 2013.05

Maximized STARZ subscriber and revenue growth by developing, analyzing and implementing marketing/sales strategies at the point of sale primarily working with sales/support centers and customer service agents in assigned territory
Developed, sold-in, and executed successful sales incentives and subscriber retention efforts, that were motivating to customer service agents and help to grow STARZ subscriber base
Conducted educational product and customer success training for over 1,500 customer service agents to raise awareness of STARZ programming and products, provide helpful sales/retention tips, and reinforce the value of a STARZ subscription
Cultivated relationships with affiliate partners to align priorities & objectives, and secure incremental promotional and sales opportunities
Developed point of sale incentive strategy that resulted in a 19% NET GAIN in subscribers year-over-year in assigned territory.
Strengthened customer relationships with proactive and collaborative approach to managing needs.
Built and strengthened relationships with new and existing accounts to drive revenue growth.

Summary

Overview

Work History

Client Manager

REALTOR

Account Manager

Account Executive

Education

Bachelors (BA) - Communications

Skills

Affiliations

Work Availability

Accomplishments

Timeline

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