Natalyn Gutierrez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges, and strong work ethic.
Overview
6
6
years of professional experience
Work History
Family Support Coordinator
Professional Management, INC
08.2023 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted in planning of special events such as holiday celebrations and crime watch meetings.
- Answered phone calls from prospective tenants and provided information about available rental units.
- Contacted and followed up with tenants on renewal notices.
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Prepared lease paperwork and obtained signatures from residents.
- Provided administrative support to senior management team.
Front Desk Receptionist
Goodwill Inc
01.2021 - 07.2023
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
- Performed data entry into computer systems to maintain accurate records of employee information.
- Preserved office security by following safety procedures and controlling access via reception desk.
Claims Representative
Water Resto USA
01.2018 - 09.2020
- Assisted in the preparation of documents for claims processing.
- Attended monthly meetings with upper management personnel in order discuss any outstanding challenges encountered while processing high volume workloads.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
Skills
- PC Proficient
- Customer Service
- Administrative Support
- Filing
- Email and Telephone Decorum
- Team Player
- Quick Learner
- Highly Organized
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Support Coordinator
Professional Management, INC
08.2023 - Current
Front Desk Receptionist
Goodwill Inc
01.2021 - 07.2023
Claims Representative
Water Resto USA
01.2018 - 09.2020
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