Hi, I’m
Nataly Ostermann
Mortgage Loan Originator
Mooresville,NC
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
10
years of professional experience
Work History
Bulla Gastrobar
Catering Sales Manager
09.2018 - 01.2019
Job overview
- Performed service and menu upgrades and upselling activities to meet and exceed predetermined revenue objectives.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Communicated with venue personnel to coordinate event logistics.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
Embassy Suites Charlotte
Senior Catering Sales Manager
03.2017 - 09.2018
Job overview
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Doubletree Suites By Hilton South Park
Catering Sales Manager
01.2017 - 02.2017
Job overview
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales, marketing, and operations teams to execute events and accomplish shared objectives.
Newport Beachside Hotel & Resort
Catering Sales Manager
02.2015 - 11.2016
Job overview
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Communicated with venue personnel to coordinate event logistics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Shelborne Wyndham Grand South Beach
Assistant Housekeeping Manager
03.2014 - 02.2015
Job overview
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
Shelborne South Beach
Conference Services Manager
04.2012 - 03.2014
Job overview
- Trained and supervised departmental and third-party personnel to keep everyone in line with Hotel policies.
- Planned and promoted corporate and social events by coordinating with clients to determine objectives and technical requirements.
- Verified event requirements such as Food & Beverage, Setup and Audio Visual Requirements and made appropriate modifications.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
Florida International UniversityMiami, FL
Bachelor of Science from Hospitality And Event Management
NMLS Licensed
from Florida, North Carolina
Skills
- Contract Management
- Sales Initiatives & Strategies
- Profit Target Achievement
- Client Account Management
- Analytical and Critical Thinking
- NMLS Registration
- Manage Complaints
- Invoice Preparation
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Catering Sales Manager
Bulla Gastrobar
09.2018 - 01.2019
Senior Catering Sales Manager
Embassy Suites Charlotte
03.2017 - 09.2018
Catering Sales Manager
Doubletree Suites By Hilton South Park
01.2017 - 02.2017
Catering Sales Manager
Newport Beachside Hotel & Resort
02.2015 - 11.2016
Assistant Housekeeping Manager
Shelborne Wyndham Grand South Beach
03.2014 - 02.2015
Conference Services Manager
Shelborne South Beach
04.2012 - 03.2014
Florida International University
Bachelor of Science from Hospitality And Event Management
NMLS Licensed
from Florida, North Carolina
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